Info
Pre-departure tests should only be booked & attended for travel-related purposes (and not for general COVID-19 testing).

Contact Us

 

Do you have a booking or testing related question?

If you need support for a booking, or have  questions about testing, you can email: support@prenetics.com

Alternatively please call +852 3008 8323 for more information. 

International Healthcare - medical experts

Do you have a general enquiry?

Kindly check our FAQs page first.

If you cannot find the answer to your query, please email: consumerhelp.ap@collinsongroup.com 

Please make sure to indicate you are an Air Canada traveller in your email.