Assist | Assistance solutions for travel, home and abroad | Collinson
Assistance

Deliver expert medical & security travel services

Create better experiences for your travelling customers and employees with dependable assistance services that deliver relevant, immediate and critical care.

We provide a global lifestyle and emergency assistance service, supporting customers at home, on the road or abroad. Our 24-hour specialist teams operate robust independent networks and above all, we are committed to creating the best possible customer experience at every touch point and work with our partners to tailor the most appropriate solution for their business model and customer base.
Our integated Global Operations Centres provide a central point of contact for travellers. Whether routine advice or emergency assistance is required, our skilled operators ensure travellers are cared for whatever the medical, security or travel disruption issue they might face.

Realise the full potential of assistance

Engage your customers with products they can trust.

Travel Risk Management for travelling employees

Solutions that put travellers at the heart of the proposition and provide peace of mind for any organisation looking to mitigate organisational risk and safeguard their travellers’ wellbeing wherever they are.

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Prevent or rectify identity fraud

Our comprehensive service keeps your customers’ personal and financial profiles safe and their identities protected. If a breach has already occured, we offer post-breach rectification to deliver support for your customers.

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Instant benefits in the case of flight disruption

Our latest offering can ease the pain of flight delays and remove the need for lengthy travel claims from your customers by offering an instantly redeemable benefit.

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Our full breadth of offerings

Win permanent preference from the choice-rich, frequent traveller. Extraordinary, insight-driven experiences… right across the journey.

Engage 
deeper with your customers

Smarter loyalty solutions that drive more profitable relationships.

Engage 
deeper with your customers

Smarter loyalty solutions that drive more profitable relationships.

Our unique combination of loyalty strategy, award-winning technology and programme management create better experiences for your customers.

  • Loyalty Expertise
  • Loyalty Services
  • Loyalty Solutions
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Enrich
their travel experience

The most premium and sought-after customer benefits.

Enrich
their travel experience

The most premium and sought-after customer benefits.

Our proprietary travel benefit programmes (including world leader Priority Pass) enrich your travelling customers’ journeys through airports, regardless of airline flown or class of ticket.

  • Priority Pass™
  • LoungeKey™
  • Lounge Pass™
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Protect
their interests

Trusted and unique insurance solutions for customer benefits or ancillary revenue.

Protect
their interests

Trusted and unique insurance solutions for customer benefits or ancillary revenue.

Our insurance solutions blend our unique experience across sectors to deliver smarter insurance products that respond to the individual needs of each customer.

  • Travel Insurance
  • Global Health
  • Insurance Broking
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