The guest experience has never been more important. As the world becomes smaller and more connected, there’s increasing pressure for hospitality brands to meet the needs of an increasingly diverse audience. The size of room or length of stay is now really just the baseline requirement, as The Internet of Things (IOT) brings smart device controlled room automation and hotels diversify with rooms based on lifestyle and hobbies. 

Consumers undoubtedly want greater choice and personalisation. Now is the time for hospitality brands to continue to innovate, understand and enrich the guest experience for the choice-rich, patience-poor, customer of today. With over 30 years experience in working with over 20 hotel groups globally, we understand the importance to you of delivering more personalised, insight-driven experiences for your guests and loyalty programme members.

Drive loyalty commerce

Whether you need to better engage your guest programme members, generate more income from them, or get points off your balance sheet to help with revenue recognition, our loyalty commerce expertise will help. Our platforms and unrivalled global partner and merchant networks deliver solutions which drive greater engagement and profitability.

Learn More
Drive loyalty commerce
Whether you need to better engage your guest programme members, generate more income from them, or get points off your balance sheet to help with revenue recognition, our loyalty commerce expertise will help. Our platforms and unrivalled global partner and merchant networks deliver solutions which drive greater engagement and profitability.
  • Points earning
  • Points redemption
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Increase programme engagement

Customer and member insight is always central to our thinking and it’s this intelligent approach that helps us shape the perfect programme, offers, rewards and communications for your hospitality brand, and most crucially, your members.

Learn More
Increase programme engagement
Customer and member insight is always central to our thinking and it’s this intelligent approach that helps us shape the perfect programme, offers, rewards and communications for your hospitality brand, and most crucially, your members.
  • Business insights and analytics
  • Engagement and communications
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Improve programme management

Be it creating, improving or managing an existing programme, we have the global expertise to help you deliver a more engaging and profitable hospitality loyalty programme.

Learn More
Improve programme management
Be it creating, improving or managing an existing programme, we have the global expertise to help you deliver a more engaging and profitable hospitality loyalty programme.
  • Loyalty strategy
  • Loyalty platform
  • Loyalty operations
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