Christopher Evans, Joint CEO and Mary English, Executive Vice-President of Collinson along with a list of heavyweight speakers across the retail, travel and financial industries – such as Asia Miles, DBS, China Resources Land and Hong Kong International Airport – to share their first-hand experiences at a half-day CX conference which takes place in Hong Kong on 27th November.
Partnered with Marketing Magazine, a leading marketing publication in Asia, aims to bring you up-to-date market information on customer loyalty and discuss how you can grow customer loyalty in today’s experience economy.
The topics included:
- Insights from a commissioned study conducted by Forrester covering globally (and cross vertically) on how loyalty can improve and delight
- In the experience economy, what will be the impact on retail?
- How emerging technologies help shape the customer journey
- How brands can move towards customer centricity to create long-time loyalty
Where: Ballroom 4, 18/F, The Mira Hotel, Hong Kong.
When: Tuesday, 27 November (8:45am – 12:30pm).
