Confessions of a travel loyalty executive

Thank you for joining us at Loyalty & Awards 2019.

A quick recap

During the workshop, you’ll remember that we discussed the following three confessions - skilfully visualised below by our live event illustrator, Frederic Debailleul.

  1. Putting loyalty at the heart of your business
  2. Understanding members and engaging on a deeper and more meaningful level
  3. Collecting and interpreting data to deliver personalised experiences

Helpful content

As promised, to help you on your loyalty journey and in response to some of the specific workshop discussions, we’ve highlighted some of the key points from the day and have put together six top tips to help you keep traveller loyalty on track in 2019.

Click on the slide to expand and download



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