Read our latest Whitepaper for a deep dive into new customers' expectations in the Travel Sector and what CX they expect.

What is clear from our findings, challenges do still exist


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eBook: Putting loyalty back on track in the travel sector
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Customer experience is the ultimate battleground between competing brands

At Collinson, we've lived and breathed travel loyalty for over 30 years and our passion still burns as brightly as it ever did. With our desire to continually learn and understand the challenges of an industry known for increasing customer choice and complex digital innovation, we recently commissioned research by leading independent research firm, Forrester Consulting - surveying 635 loyalty decision makers, from 16 countries, across three industry verticals.