Creating Customer Engagement That Drives Retention

With customer profitability at risk, our experts share their insights into four key areas that drive customer engagement, and demonstrate how these can deliver on retention and profitability.

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Read our latest Whitepaper for a deep dive into new customers' expectations in the Travel Sector and what CX they expect.

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What is clear from our findings, challenges do still exist

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Increase customer acquisition

Your future customers expect more, but delivering a delightful experience and giving them a compelling reason to choose you over others can be a challenge. You want to stand out and attract them with relevant and compelling products and services that differentiate and elevate your brand.

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Increase customer acquisition
Your future customers expect more, but delivering a delightful experience and giving them a compelling reason to choose you over others can be a challenge. You want to stand out and attract them with relevant and compelling products and services that differentiate and elevate your brand.
  • Smarter Travel Benefits
  • Reliable protection benefits
  • Smarter Analytics and inights

Improve customer loyalty

Whether your customer is a revolver or transactor, active or apathetic, you want to improve loyalty to reduce churn, keep your brand front of mind and your card top of wallet.

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Improve customer loyalty
Whether your customer is a revolver or transactor, active or apathetic, you want to improve loyalty to reduce churn, keep your brand front of mind and your card top of wallet.
  • Loyalty solutions and merchant-funded rewards
  • Smarter travel benefits that drive loyalty
  • Protection Benefits to drive loyalty

Drive digital engagement

We understand that your customers are more connected, digitally astute and choice-rich than ever before. Understanding consumer behaviour and delivering personalised, superior rewards plays a fundamental role in increasing card usage, incentivising spend and ultimately, driving engagement.

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Drive digital engagement
We understand that your customers are more connected, digitally astute and choice-rich than ever before. Understanding consumer behaviour and delivering personalised, superior rewards plays a fundamental role in increasing card usage, incentivising spend and ultimately, driving engagement.
  • Personalised Campaigns and Offers
  • Digital Travel Benefits

Track. Influence. Reward.

Discover how our loyalty experts and Realtime-XLS combine to deliver enhanced customer experiences every time.

Track. Influence. Reward.

Discover how our loyalty experts and Realtime-XLS combine to deliver enhanced customer experiences every time.

Customer experience is the ultimate battleground between competing brands

At Collinson, we've lived and breathed travel loyalty for over 30 years and our passion still burns as brightly as it ever did. With our desire to continually learn and understand the challenges of an industry known for increasing customer choice and complex digital innovation, we recently commissioned research by leading independent research firm, Forrester Consulting - surveying 635 loyalty decision makers, from 16 countries, across three industry verticals.

eBook: Putting loyalty back on track in the travel sector
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eBook: Putting loyalty back on track in the travel sector
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eBook: Putting loyalty back on track in the travel sector
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Customer experience is the ultimate battleground between competing brands

At Collinson, we've lived and breathed travel loyalty for over 30 years and our passion still burns as brightly as it ever did. With our desire to continually learn and understand the challenges of an industry known for increasing customer choice and complex digital innovation, we recently commissioned research by leading independent research firm, Forrester Consulting - surveying 635 loyalty decision makers, from 16 countries, across three industry verticals.

Customer experience is the ultimate battleground between competing brands

At Collinson, we've lived and breathed travel loyalty for over 30 years and our passion still burns as brightly as it ever did. With our desire to continually learn and understand the challenges of an industry known for increasing customer choice and complex digital innovation, we recently commissioned research by leading independent research firm, Forrester Consulting - surveying 635 loyalty decision makers, from 16 countries, across three industry verticals.

eBook: Putting loyalty back on track in the travel sector
Gated Content Form Block

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Putting loyalty back on track

At Collinson, we've lived and breathed travel loyalty for over 30 years and our passion still burns as brightly as it ever did. With our desire to continually learn and understand the challenges of an industry known for increasing customer choice and complex digital innovation, we recently surveyed 635 loyalty decision makers, from 16 countries, across three verticals.

Global Loyalty Company| About Us | Collinson


Entrepreneurial. Privately held.

Innovation has always been at our core.

As a privately held, family-run business, we are able to make long term investments in product development to support our clients’ aspirations.

Our experienced Board and Senior Management Team are supported by more than 2,000 passionate people in 23 locations worldwide.

 

 

Life at Collinson

We would like nothing more than to think that our people get to go home after work, feeling like they have a real sense of achievement. We fundamentally believe that our people are the main ingredient for our success, giving them opportunities for continuous improvement and the experience they deserve.

 

What it's like to work here

There is always a social occasion going on within Collinson, regardless of whether you are located in the UK, Hong Kong, Sao Paulo, or any one of our 21 global locations. We are a company with a genuine heartbeat, where people come, work hard, enjoy success and build good friends along the way, whilst focussing on transforming the world in which we operate!

Explore how we can help you...

Smarter Experiences. Deeper Devotion.

Engage 
deeper

Smarter loyalty solutions that drive more profitable relationships.

Engage 
deeper

Smarter loyalty solutions that drive more profitable relationships.

LEARN MORE

Our unique combination of loyalty strategy and operational delivery combined with award-winning technology solutions drive long-term engagement from our clients' customers.

  • Loyalty Expertise
  • Loyalty Services
  • Loyalty Solutions
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Enrich
the experience

Smarter travel experiences that truly differentiate.

Enrich
the experience

Smarter travel experiences that truly differentiate.

LEARN MORE

Delight the choice-rich consumer every step of their journey with innovative, field-proven travel experiences.

  • Priority Pass™
  • LoungeKey™
  • Lounge Pass™
LEARN MORE

Protect
what matters

Insurance that actually cares for your customers.

Protect
what matters

Insurance that actually cares for your customers.

LEARN MORE

Conversion-driving insurance solutions that drive ancillary revenues and overall value for your brand.

  • Travel Insurance
  • Global Health
  • Insurance Broking
LEARN MORE

Assist
in times of need

Assistance solutions that exceed expectations.

Assist
in times of need

Assistance solutions that exceed expectations.

LEARN MORE

Critical assistance solutions that deliver exceptional experiences in exceptional situations.

  • Travel Risk Management
  • Identity Protection
  • Travel Disruption Assistance
LEARN MORE

Get the best out of your business

Whether you’re a merchant or loyalty programme owner, give your customers the most seamless and rewarding experience with Card Linked Offers.

Are you a loyalty programme owner?

  • Boost your programme value
  • Improve customer engagement
  • Create a seamless experience

Find out more

Are you a merchant?

  • Reach mass affluent customers
  • Connect with global brands
  • Increase your sales

Find out more

Find your local Collinson office...

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San Francisco
Dallas
Toronto
Boston
São Paulo
Navan
London
Paris
Aix-En-Provence
Warsaw
St. Petersburg
Tokyo
Shanghai
Hong Kong
Mumbai
Singapore
Sydney
Beijing
Dubai
Cape Town
Collinson China office

Beijing

Suite 365, 3F, Tower A

Global Trade Centre

No.36 North Third Ring Road East

Dongcheng District, Beijing, 100013

Collinson Hong Kong office

Hong Kong

Room 1202-1203

12/F Chinachem Tsuen Wan Plaza

457 Castle Peak Road

Tsuen Wan, New Territories

Collinson Singapore office

Singapore

83 Science Park Drive

The Curie #01-03

Singapore Science Park 1

Singapore 118258

Collinson Japan office

Tokyo

SUNWATT Watanabe building

4th floor

3-21 -21 Akasaka Minato-ku

Tokyo 107 -0052

Collinson UAE office

Dubai

Office 3204

Tower A, Business Central Towers

Dubai Media City

Sheikh Zayed Road

Collinson India office

Mumbai

501-505 Ascot Centre, 5th Floor

Sahar Road

Andheri East

Mumbai 400099