The guest experience has never been more important. As the world becomes smaller and more connected, there’s increasing pressure for hospitality brands to meet the needs of an increasingly diverse audience. The size of room or length of stay is now really just the baseline requirement, as The Internet of Things (IOT) brings smart device controlled room automation and hotels diversify with rooms based on lifestyle and hobbies.
Whether you need to better engage your guest programme members, generate more income from them, or get points off your balance sheet to help with revenue recognition, our loyalty commerce expertise will help. Our platforms and unrivalled global partner and merchant networks deliver solutions which drive greater engagement and profitability.
Customer and member insight is always central to our thinking and it’s this intelligent approach that helps us shape the perfect programme, offers, rewards and communications for your hospitality brand, and most crucially, your members.
Be it creating, improving or managing an existing programme, we have the global expertise to help you deliver a more engaging and profitable hospitality loyalty programme.