Fully integrated medical and security assistance

A central point of support for travelling employees and expatriates.

To deliver a best-in-class, end-to-end global travel risk management solution, Collinson has launched a strategic joint venture with Drum Cussac, the global risk and security consultancy.

Combining Drum Cussac’s state-of-the-art command centre technology platform GlobalRiskManager^TM with Collinson’s global medical network and assistance centres, you will benefit from an unrivalled breadth of security and medical assistance expertise and a single point of contact to safeguard both your operations and your globally mobile travellers at any and every stage of their trip.

Our fully integrated and comprehensive suite of travel risk services offers both flexibility and scalability where you can customise services to suit your individual travel needs. We can be your trusted partner in providing complete travel risk management programmes to customised assistance solutions including specific analysis and support for major events and remote site operations, or pre-travel support, real-time intelligence and people tracking through to crisis management, emergency evacuations and global medical assistance.

All of this is underpinned by 24/7, always-on medical and security Global Operations Centres (GOC). These provide a central point of contact for your travellers and deliver dedicated assistance services from routine advice to on the ground services through our expert network of 70,000 medical and security partners.

Global Medical Assistance

We offer a truly global, medically centric 24/7/365 assistance service which focuses on the delivery of sound medical advice. Our global knowledge and experience has resulted in the creation of an extensive network of overseas medical and logistical organisations that can support us in the US, UK, Europe, Latin American, Middle East, Asia and African markets.

We have 80 in country agents in 38 countries and a network of over 70,000 primary and secondary medical facilities in 190 countries. Our medical network of providers and cost containment partners enables us to deliver excellent customer care at highly competitive rates on a global scale.

Travel Risk Management: Support and assistance | Collinson

24/7 medical assistance

Our medical assistance platforms provide services 24 hours a day, 7 days a week, 365 days a year. Our core business includes the provision of medical and security advice to a number of markets and corporate entities on a global scale along with our extensive expertise in all categories of medical assistance.

Medical team

Routine medical advice, assistance or emergency calls are triaged directly by a team of 90 assistance staff. We employ teams of doctors and nurses across our locations both in the UK and Ireland. These teams are led by our Global Medical Director. Our service structure enables us to provide immediate support whether it is medical or security advice directly to the end customer wherever they are in the world.

Proactive case management

Our assistance team and service structure enables proactive management and continuous governance of every case. Supported by our case management system, processes, and patient centred approach, the teams ensure that customers are kept informed and their case managed from the moment they first contact us through to the moment their episode of care is over or they return home.

Medical evacuations and repatriations

These are co-ordinated by our team of experienced assistance and medical personnel and directed to designate centres of medical excellence. We manage a global network of partners depending on scenario, medical condition and capability. We conduct a thorough risk assessment to deliver the best medical outcome versus the most cost effective solution.

Global Security Assistance

We deliver security advice and response to situations globally. This is achieved through our global security network who not only offer security updates for locations but offer practical advice on escalating security situations globally. Where necessary they can offer evacuation services for political unrest, natural disaster and terrorism.

Emergency response and co-ordination | Travel Risk Management | Collinson

24/7 emergency and crisis support

Our specialist teams are dedicated to providing travellers and expatriates with 24/7 emergency and crisis support during incidents or periods of heightened insecurity. They can arrange aviation services, and where possible and as permitted by authorities, extract your personnel from an international point of departure to the nearest safe haven.

Security evacuation

All protocols are pre-agreed with you and cases run by our security team ensure the safe return of your mobile employees or travellers from trouble spots around the world. The Global Operations Centre works closely with you to determine whether a local situation warrants evacuation services according to your operations and risk approach to classifying essential/non-essential local personnel.

Risk, security and crisis management

We’ve delivered proven solutions to leading international organisations and are recognised experts in providing a highly responsive and proactive resource in challenging and demanding situations. We offer a comprehensive online travel risk management and tracking technology solution that is fully integrated into our operations platform with access to both medical and security professionals around the clock.

Training and consultancy

We’re experts at developing and delivering professional security training to groups across an organisation, as well as to high-risk individuals. Depending on the specific requirements, our security training can be delivered via standard e-learning modules accessed online, bespoke classroom sessions conducted at your premises or hosted offsite for more intense sessions. Our Security Risk Management team has extensive experience of delivering strategic and operational security risk consultancy and support to organisations operating in emerging or potentially complex markets.