With more people deciding to move abroad and populations generally being more globally mobile both due to the rise of international tourism and outwards business expansion, the demand from customers wanting to access the best medical treatment available wherever they are is ever increasing.
We work with our partners to deliver solutions to enhance your brand, allowing you to align your healthcare proposition with the rest of your product portfolio. Each implementation is customised for each client, including component offerings and levels of cover available.
Our long standing insurance and assistance experience means we are well placed to both understand and meet the varying needs of customers through the development of flexible, bespoke solutions. Designed by healthcare experts, SmartHealth International will initially launch in Kenya with an international healthcare plan which complements local cover, enabling employees and their families to flexibly access international medical advice, treatment and support across the globe whenever it is needed.
With more than 35 years' global assistance experience and our in-house qualified medical staff, our expertise in medical assistance underpins our unique insurance and assistance propositions. We have a managed global medical network of over 40,000 healthcare providers in 197 countries which is structured to deliver both local and international solutions, which enables us to provide access to medical advice or treatment, wherever needed.
With a multi-language capability, our highly skilled, experienced medical assistance teams deliver rapid, effective and cost efficient solutions every day of the year. Our in-house Medical Assistance Operations Centre enables a 24/7 central point of contact and co-ordinates our assistance expertise globally.
With 24/7 telephone access to qualified in-house medical assistance expertise and multi-lingual capability, your customers are in safe hands with us. In order to ensure they get the treatment they need, we use our proprietary network and medical credentialing tool that enables us to identify the closest and most appropriate medical facility.
Should something more serious arise, we operate a customer case management approach to care, meaning that a nominated member of the team will see a case all the way through from first contact - usually upon hospitalisation - guaranteeing payments of medical expenses to ensure the right care is given when it is needed for the customer.
Our international healthcare plan will enable you to provide your employees and their families with peace of mind, access to international medical treatment as well as 24/7 access to medical staff whenever and wherever it is needed.