Did you know, one in five flights are delayed by over 15 minutes globally each year?
Being stuck in an airport can be tiring and frustrating, and travellers rarely have access to immediate ways of reducing the stress it causes.
We can ease the pain of flight delays by offering an instantly redeemable benefit which enhances your product offering and helps it stand out.
POS Technology

Innovative technology

Lounge Access

Extensive lounge network

Flexible Platform

Product Flexibility

Innovative technology

SmartDelay is built on a platform that delivers:

  • Integration options to meet your business needs, including custom built client branded microsite or direct interface via an API or widget
  • Proactive communication with your customers if their flight is delayed
  • State-of-the-art flight tracking technology continually monitoring your customers’ flight status
  • Partnership with EU261 specialist claims handler to pursue compensation on behalf of the customer


Extensive lounge network

Access to Collinson’s global LoungeKey™ network:

  • Over 1000 airport lounges worldwide
  • Available in over 300 cities across 140 countries
  • The largest digital access network of its kind
  • High quality lounge environments
  • Complimentary drinks and snacks
  • Free Wi-Fi in selected locations

Product flexibility

Easy integration:

  • Full end-to-end service managed by Collinson
  • Simple client-side setup
  • Agile delivery approach
  • Multiple product configuration options
  • Multilingual
  • Customised to match your brand


AirHelp seamless integration

SmartDelay can also be integrated with AirHelp, a service that specialises in getting travellers compensation in the event of flight delay. So, when the customer’s flight is delayed, subject to qualifying criteria*, their details are passed on directly and assessed, making claims for compensation easier and quicker.

*For flights covered by EU law EC 261, any flight delayed for longer than three hours entitles travellers to financial compensation.

Our Solution

By providing a real-time benefit at their point of need, SmartDelay makes a difference that your customers will remember.

Your Benefit

Your customers will receive access to a space that provides comfort and calm, complimentary food and drink and free Wi-Fi while they wait.

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