A better travel insurance experience for your customers

Our travel insurance and assistance solutions blend our industry experience with our customer loyalty and engagement expertise.
Travel Insurance
Global capability

Global capability

Marketing and ecommerce support

Marketing and ecommerce support

Underpinned by our Global Operations Centres

Underpinned by our Global Operations Centres

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Our approach to helping you create the right travel insurance offering is comprehensive, with expertise in insurance sales, product design, underwriting, medical screening, claims and assistance services. We run our own travel insurance brand, Columbus Direct, providing us direct critical understanding of how to run an optimised insurance offering and a testing bed to try new innovative approaches.


Bringing together service, insights and capability

Core Programme

Marketing and ecommerce expertise

Access the skills and expertise of our in-house marketing and loyalty specialists.

Core Programme

Delivering service differently

We recognise that every customer is different and every interaction matters.

Core Programme

True global capability

We have customer service and operational teams located around the globe.

Core Programme

Airline expertise

We understand that airlines need a different approach to driving ancillary revenue.

For more product information, download our brochure


If you have a question, please contact the team


Products and solutions your customers can trust

Smart Delay


Make a difference that your customers will remember. Give them an immediate benefit when they experience flight delays and disruption.

International Healthcare

International Healthcare

Global medical insurance designed specifically for partnering with insurers, banks and employee benefit providers to provide elevated regional plus international health solutions.

ID Assistance

Identity Assistance

Our solutions help guard against identity theft, protecting your customers’ personal and financial details for greater security and peace of mind.



Inventive insurance solutions strengthened through our relationships with syndicates at Lloyd’s of London and other major insurers.

Ancillary personal lines

Ancillary Personal Lines

Ancillary products underpinned by flexible and adaptable underwriting to help you strengthen your existing portfolio and grow additional revenue.

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