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Fully integrated medical and security assistance

A central point of support for travelling employees and expatriates

Our best-in-class, end-to-end global travel risk management solution is a strategic joint venture with Drum Cussac, the global risk and security consultancy. Our strategic partnership combines two of the world’s leading medical and security risk specialists and provides total peace of mind for any organisation looking to mitigate organisational risk and safeguard their travellers’ wellbeing.

Combining Drum Cussac’s state-of-the-art command centre technology platform GlobalRiskManagerTM with Collinson’s global medical network and assistance centres, means you benefit from an unrivalled breadth of security and medical assistance expertise and a single point of contact to safeguard both your operations and your globally mobile travellers at any and every stage of their trip.
Our fully integrated and comprehensive suite of travel risk services offers both flexibility and scalability where you can customise services to suit your individual travel needs. We can be your trusted partner in providing complete travel risk management programmes to customised assistance solutions including specific analysis and support for major events and remote site operations, or pre-travel support, real-time intelligence and people tracking through to crisis management, emergency evacuations and global medical assistance.

All of this is underpinned by our 24/7, always-on medical and security Global Operations Centres (GOC). These provide a central point of contact for your travellers and deliver dedicated assistance services from routine advice to on the ground services through our expert network of 70,000 medical and security partners.

Bespoke risk consultancy

Organisational support & remote site assistance

Seamless experience

Traveller assistance & wellbeing

Core TRM programme

Our experience has shown that there are some core requirements that most organisations, regardless of size, want to address when it comes to travel risk management. However, it is important to us that we work in partnership with you and understand your requirements. We will conduct a detailed review of your internal policies, procedures and traveller patterns to determine a travel risk management programme that is tailored to your needs, to be managed from whatever region and location is right for you and your business. Our core programme includes:

  • Pre-travel risk assessment and advisories
  • Online portal and app (Risk Monitor)
  • Global employee and traveller tracking (People Monitor)
  • Global medical and security assistance, advice and support


Bespoke risk consultancy

We are able to advise in more specialist areas and determine solutions that address the risks and challenges specific to your organisation. Solutions include:

  • Medical emergency response plan (MERP)
  • Pandemic planning
  • Crisis and evacuation planning
  • Medical assessments and risk screening
  • Medical, security and risk mitigation

Organisational support and remote site assistance

We can provide solutions to support you from a one-off project to a continuous programme of remote support. Solutions include:

  • Remote site medical
  • Active traveller tracking and monitoring (Overwatch)
  • 24/7 security monitoring and incident response for all your assets (AssetMonitor)
  • Occupational health


Traveller assistance and wellbeing

While you need to manage your duty of care responsibilities and mitigate your organisational risk, your expatriates and employees want to feel supported and valued. Our solutions can help to ease traveller friction, improving their experience. Solutions include:

  • Airport assistance and executive protection
  • Airport lounges and experiences
  • Identity assistance services
  • Digital healthcare
  • Global travel management
  • Wellness
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