Customer experience is the ultimate battleground.
Are you a strong competitor?

Download our insights to creating the best customer experience.

Download our report to see how customer experience is evolving, why it’s so important to get it right, now than ever before, and provide inspiration on how you can improve the experience of your customers.

Winning customer experiences
for insurance customers
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As an insurer in a saturated market, you need to find ways to differentiate and stand out from the crowd. We understand that customer experience is, and will continue to be, the key brand differentiator. That’s why we’ve created this report to give you an overview of the challenges brands are facing and how other industries address and enhance customer experience, not only to positively influence consumer behaviour but add value and differentiate their offerings.

Some of the key consumer insights...

81%
are happy to trade their personal data for a better shopping experience
64%
are prepared to pay more for a simple experience
70%
say it's important that brands understand their individual situation
61%
would recommend a brand if it has a clear proposition that saves time

Winning customer experiences
for insurance customers

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