Info
Pre-departure tests should only be booked & attended for travel-related purposes (and not for general COVID-19 testing).

COVID-19 TESTING

FAQs

Please see below for answers to frequently asked questions. 
Man in airport

In accordance with a recent announcement made by the Prime Minister of Canada – as of 7th January 2021, all travellers need proof of a negative COVID-19 test result to enter into Canada. 

 You will need to be tested within 72 hours of boarding a flight to Canada.

A Rapid RT-PCR test is a type of real-time molecular polymerase chain reaction (PCR) COVID-19 test recommended by the World Health Organization. With an accuracy of up to 99%, it is the most sensitive test currently available, able to detect active infection some days before the patient is infectious or symptomatic.

Testing will be conducted, and negative results issued by Prenetics, a Hong Kong government-recognised internationally accredited ISO 15189 laboratory. A negative result will be accepted anywhere a PCR test is required, including in Canada as long as the test was conducted within the required timeframe.

All asymptomatic individuals (excluding children under 6 years old and people not suitable for testing) holding valid Hong Kong identity documents are eligible for testing. If you suspect you may have Covid-19 symptoms, please seek medical advice. For the safety of our staff and other customers, we will turn away people with symptoms in the past 14 days.

Unfortunately, no. Due to Hong Kong government restricitions... 

You can book an appointment from 2 hours to 2 weeks in advance of your scheduled departure time.

A trained health professional will take a combined nasal and throat swab for the sample collection.

Yes. You will need to create an account first. Within this account, you will be able to create multiple profiles for those you are travelling with. 

To be eligible for a refund, you can request for cancellation and refund by contacting support@prenetics.com. If your appointment is within 24 hours, a refund cannot be provided. 

Collinson is a leader in traveller experiences, leveraging 55 years of industry knowledge to deliver security assistance and travel medical services ensuring the safety, welfare and comfort of 55 million business and leisure travellers around the world. 

Prenetics Limited is a global leader in digital health and genetic testing, operating an ISO-15189 internationally accredited laboratory in Hong Kong. To date, Prenetics has performed more than 300,000 DNA tests for customers worldwide.