In the unlikely event you have not received your test results in the published timeframe, and you are travelling in the next 24 hours, please give us a call on our emergency results helpline +44(0)20 8865 3467 where we will put you directly through to our team.

This phone line is open every day, 8am to 8pm (BST)

Please click here to email us and one of our team will come back to you within 48 hours.