24/7 medical assistance
Our medical assistance delivers 24 hours a day, 7 days a week, 365 days a year.
Our in-house medical team of doctors, nurses and assistance experts, deliver medical advice around the clock, 365 days a year through our credentialled network of over 1.2 million facilities around the globe. Our approach is medically led and proactive, while our fully vetted network is continually managed to meet the changing needs of travellers and health care systems around the world. We work directly with providers to ensure that we deliver both the best patient care and value for money, while our dedicated network management team continually reviews the performance of our expert medical providers.
Our medical assistance delivers 24 hours a day, 7 days a week, 365 days a year.
From the moment they first contact us through to the moment their episode of care is over.
Routine medical advice, assistance or emergency calls are triaged directly by a team of expert assistance staff.
Co-ordinated by our team of experienced assistance personnel and directed to designated centres of medical excellence.
Fully integrated, scalable and comprehensive travel risk services brought to you in partnership with Crisis24, the world’s largest integrated risk management provider.
Advice and responses to security situations worldwide, delivered through our global, round-the-clock security network. Support can range from practical advice to evacuation in the event of political unrest, natural disaster or terrorism.
Developed initially to respond to the COVID-19 crisis, we are working with airports around the world to implement health screening protocols that boost traveller confidence and reduce quarantine measures.