24/7 medical assistance
Our medical assistance delivers 24 hours a day, 7 days a week, 365 days a year.
MEDICAL ASSISTANCE
From expert medical advice through to full medical evacuation and repatriation
Rapid, effective and cost-efficient medical solutions for travelling employees or customers, delivered globally by our highly skilled medical teams.
24/7 medical assistance
Proactive case management
Medical evacuations and repatriations
Our in-house medical team of doctors, nurses and assistance experts, deliver medical advice around the clock, 365 days a year through our credentialled network of over 1.2 million facilities around the globe. Our approach is medically led and proactive, while our fully vetted network is continually managed to meet the changing needs of travellers and health care systems around the world. We work directly with providers to ensure that we deliver both the best patient care and value for money, while our dedicated network management team continually reviews the performance of our expert medical providers.
CORE BENEFITS
From advice to practical support
Proactive case management
From the moment they first contact us through to the moment their episode of care is over.
Medical team
Routine medical advice, assistance or emergency calls are triaged directly by a team of expert assistance staff.
Medical evacuations and repatriations
Co-ordinated by our team of experienced assistance personnel and directed to designated centres of medical excellence.
OUR PRODUCTS
Services that deliver safety and reassurance
Travel Risk Management
Fully integrated, scalable and comprehensive travel risk services brought to you in partnership with GardaWorld – a leading provider of integrated security solutions.
Security Assistance
Advice and responses to security situations worldwide, delivered through our global, round-the-clock security network. Support can range from practical advice to evacuation in the event of political unrest, natural disaster or terrorism.
Airport Testing
Developed initially to respond to the COVID-19 crisis, we are working with airports around the world to implement health screening protocols that boost traveller confidence and reduce quarantine measures.
