Collinson's Ready 2 Order


A free and simple solution for our lounge partners, providing a digital food & drink ordering process to all lounge visitors using their mobile phone or tablet.  

We recognise the many challenges you face as a result of the Covid-19 pandemic, including providing food and drinks safely to lounge visitors.  We want to support you as much as we can and have therefore developed a new digital solution called Ready 2 Order, which allows guests to simply, efficiently and safely place food and drinks orders when visiting a lounge.

  • Lounge visitors can scan a QR code or tap an NFC-enabled device on signage at each seat/table within the lounge (each code is unique to a seat location for implementation models where delivery to seat is provided).
  • Visitors then select their food & drinks order from the lounge-specific menu.
  • Once the order has been prepared, it is then either delivered directly to the visitor’s table or to an assigned collection point. 
  • A free service provided by Collinson for our lounge partners.
  • Provides a contactless food and drinks ordering solution which is now crucial for managing Covid-19 safety measures.
  • Maintains lounge value offering of complimentary food and drinks via safe and efficient self-ordering process.
  • Reduce consumption and wastage compared to self-service.Opportunity to increase seating capacity in lounges by removing buffet areas – reducing potential impact of social distancing in lounges.
  • Optional ‘Premium Package’ for lounges to leverage the platform for order & payment of priced items and upselling capabilities. 

Delivered in partnership with Grab and a free solution we are providing to our Partners, Ready 2 Order is currently being piloted in lounges around the world.  Feedback so far has shown it is appreciated by both lounge staff and lounge visitors.  

“What a clever service! It’s a great touch during this pandemic – it’s safe because it’s contactless, really efficient and easy to use!” – Priority Pass Member, Lounge19, Mexico City Airport

To date, almost 2,000 lounge visitors have used the digital ordering service for their complimentary in-lounge food and drinks at one of our piloting lounge partners. Rodolfo Salgado Leyva, CEO at TGLE in Mexico City International Airport, gave the solution a positive review: “Ready 2 Order represents an opportunity for us to leverage cutting-edge technologies to do things even better than before… We’re proud to support Collinson and Grab to test-run this exciting solution in our award-winning lounges.”

Results of these pilots will inform how and where we could roll out the solution further.  If you’d like to find out more about Ready 2 Order and would be interested in utilising this new solution, please contact us for more information. 

Read other articles in this edition

Tile 1

Collinson’s Lounge Legends

We are proud to showcase a behind-the-scenes view of the daily operations of some of our lounges in the current era.

Tile 2

Ready 2 Order

A contactless food and drink ordering solution available to all lounge visitors at our participating lounge partners, using a clear and simple QR code technology.

Tile 3

Recategorisation of Experiences

Priority Pass offerings are rapidly increasing beyond airport lounges and will soon be recategorized to provide clearer choices and personalised benefits for our Members.