Collinson Partner Update – Delighting Today’s Travellers

In this edition, we look at customer experience.

We share insights from a global research project, commissioned by Collinson, which investigates what kinds of experiences consumers value. And we report on some of our initiatives in this key area.

Currency of experience

The Currency of Experience Has Global Value

Research from YouGov on behalf of Priority Pass™, the world’s leading and original airport experiences program, has found that the trend for experiences over material goods is global.

More to experience

Priority Pass introduces 800+ offers for its Members

Members can now access hundreds of great offers to save money on food, drink, shopping and spa services through merchant partnerships at the airport

Leadership appointments

Two new travel experiences appointments

We have appointed Andy Besant as Director of Travel Experiences and Vicki Everest as Partnerships Director.

Showcase your business

Help customers showcase your lounges

Consumers love to share experiences. That is why we now incorporate Instagram images on the Priority Pass app to better showcase your lounges. Share your social handles with us to help us find these images.

PP exceeds 1200 milestone

Celebrating a year of outstanding results

In 2018, we grew our global network of lounge and dining partners by 10%, giving Members of Priority Pass, more choice and better experiences.