Facing challenges and finding opportunities together

What we did

In 2016 Mastercard approached us to help them launch a bespoke travel programme for their World Elite cardholders, transforming the airport experience from “lost time” to “me time”. We’ve been working with Mastercard for 17 years and our history together allowed us to uniquely understand how best to design an airport lounge programme for them.  

The Mastercard Airport Experiences programme was fully cobranded and included a tailored lounge set and exclusive Mastercard owned lounges that weren’t available via LoungeKey or Priority Pass. Cardholders gain access via eligible World Elite cards or digital, in app cards. Mastercard also had the ability to add additional airport benefits if desired.

What we did

Chase® needed a partner to provide VIP airport lounge access to their high net worth credit card customers, including the Chase Sapphire Reserve® portfolio.   

They were entering a market dominated by a competitor’s card product and needed to be able to compete effectively with that card’s lounge access package.   

Our Priority Pass lounge and experiences programme, with a worldwide network of over 1,300 lounges, provided Chase with the coverage to enter the market with the largest and most credible airport lounge programme included in their benefit package. 

The Chase Sapphire Reserve card was launched with tremendous success and has become a highly-valued premium travel card in the US market. 

What we did

Leading global fintech, Revolut, joined forces with us in early 2019 to give their Premium and Metal customers access to airport lounges through LoungeKey Pass. Customers can purchase a single-use pass for themselves and any guests ahead of flying, and enjoy entry to more than 1,100 lounges at 500+ airports in over 100 countries. As an API solution that works in Revolut’s app, customers can seamlessly download a LoungeKey Pass when they want to visit a lounge of their choice. 

Revolut also wanted to provide a different airport lounge access option in the event of flight delays, so in February 2020 we launched SmartDelay for Revolut’s Premium and Metal users. Customers whose flights are delayed for an hour or more now receive a LoungeKey Pass for complimentary entry to our global LoungeKey network. 

Both benefits are available via a travel benefits hub in the Revolut app. Whether they want to start their holiday early, keep on top of work or ease the pain of a flight delay, Revolut's customers can now relax in the comfort of an airport lounge regardless of their type of ticket. 

What we did

BPI initially approached Collinson in 2012, requiring a unified, “all-in-one” loyalty solution to include all their products and services, with an emphasis on their credit card portfolios. In 2017 they added several new requirements, including the need to integrate the loyalty platform with a travel-related redemption solution.

The challenge was to manage online, real-time reward points for all credit card holders and find a dynamic travel redemption solution for their Visa Signature credit cards portfolio. The solution needed to not only power the loyalty programme, but also deliver a customer-facing redemption portal, offering access to a gift catalogue and member communications (SMS/email). 

Collinson delivered integrated loyalty capabilities with our Realtime-XLS loyalty platform and our SmartRedeem Travel redemption portal. Our loyalty engine was also adapted to business needs so that they could onboard their merchants more easily from existing systems. We provided them with dynamic content management tools for an easier member portal configuration, including points redemption options, multi-channel registration and advanced system administration.

BPI is now able to offer their members an improved customer experience and greater transparency on points accrual and redemption history through a single touch point, it's member portal.