From security training to full emergency evacuations

When a client’s employee suffered a brain haemorrhage in Kabul, Afghanistan, our client was worried about the local hospital’s ability to treat such a serious condition. After receiving the email at 17:00 on a Monday, we set to work quickly, liaising with local agents and handling border control requirements to avoid complications or delays. 

By 18:30 we had sourced information about the patient’s medical condition, agreed to an air ambulance evacuation and identified the best treatment option – in this case, Delhi Hospital.

We also appointed local agents to help with the evacuation, an air ambulance company in Delhi to carry out the evacuation and ensured passport and other border control requirements were met.

By early Tuesday morning we committed the air ambulance company to schedule a flight for that day and made sure our client was happy with all final arrangements.

Finally, at 20:00 we received confirmation that the evacuation had been a success and the patient had arrived safely at Delhi Hospital.

Our assistance team was contacted by a university client. Unfortunately, one of their students in China was unwell with anxiety and depression. 

We quickly made positive contact with the student and recommended an urgent medical evaluation to check if they were at risk of harming themselves, and to see if their treatment regime could be adjusted or if a new one would need to be developed. 

After the assessment, we determined that the student wasn’t an immediate threat to themselves or others, ruling out the need for acute care or hospitalisation. However, it was clear that they would need further support. We spoke to our preferred global provider for psychological support services and arranged a counselling session for the student in Mandarin – their preferred language.

The student was grateful for receiving help from us during a difficult and stressful time, and the client was able to link the student into their own employee assistance services for ongoing support.