Collinson is looking to explore the way COVID-19 pandemic has impacted and will continue to impact Priority Pass customers and their air travel plans, the current level of confidence in regards to resuming air travel and what could potentially encourage customers to feel more confident about air travel in the foreseeable future.
This report will uncover insights into how air travel habits and behaviours are changing, what the main reasons for those changes are, what measures could restore confidence in air travel as well as what social distancing services consumers are willing to use and even pay for. The findings provide evidence that although travel demand is not going to pick up immediately, travel as a whole is still important to Priority Pass members and the airport lounge is still seen as a valuable service.
