The future for financial services is digital engagement

25 August 2016
The trend is clear, customers are using mobile for almost everything. They choose the platform and the services they want, and if this doesn't meet their expectations, they will move on. Banks are under pressure to cut costs whilst improving customer services in order to retain customers. With the smartphone market reaching saturation point, there is simply no excuse not to invest in developing a feature rich banking experience. Our recent global research revealed 46% of respondents would consider a branchless digital bank if they were to switch in future. But what can banks do to stay ahead in this fast evolving digital world?

Read the full article: Finance Digest

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