What is the future of Insurance?
"The voice of the customer is louder than it's ever been before. There's an "always-on" demand; people are expecting responses in real time". David Evans, Joint CEO, Collinson.
With talk about big data, personalisation and customer centricity, four members of our Insurance & Assistance leadership team discuss the future of insurance with the Business Reporter, distributed with the Daily Telegraph. Find out what they have to say about the effect of big data on insurance pricing, what we offer to the connected customer and what makes a great customer experience.