You may know us best as an insurer.

But we are much more than that.
Imagine working with a partner that could also help you deliver a truly differentiated and smarter experience for your customers. 

 

Experts in customer benefits and loyalty
We know your customers are choice-rich and time-poor. They want better experiences, they seek value, personalisation and convenience.  Which is where we come in.

With over 40 years' knowledge from operating in the insurance industry, coupled with our experience working with more than 600 banks, insurers, and financial institutions worldwide, we deliver exceptional travel, insurance and assistance products that will differentiate your propositions, and loyalty solutions that will win you deeper, more valuable customer relationships.

Be the hero in the event of a flight delay
With customer benefits from airport experiences to insurance and assistance, we are well positioned to offer your customers more.

Take our Flight Disruption Assistance solution for example. By combining our travel insurance and lounge expertise, we designed and developed an innovative, real-time solution to flight delays.  Put simply, customers have access to an airport lounge if their flight is delayed. And it’s all sorted instantly, without any lengthy travel claims.

We recently worked with Hiscox to provide Flight Delay Assistance as a customer benefit to enhance their proposition to home insurance customers.

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Creating customer engagement
Aggregators have changed the way consumers make decisions. Retention is more important than ever before and when delivered correctly, loyalty strategies can be a powerful engagement tool.

With over 30 years' experience of driving customer engagement and loyalty, our unique combination of loyalty strategy, award-winning technology and programme management will create more rewarding experiences for your customers.

We are the partner behind a number of insurance wellbeing loyalty programmes and experiential initiatives helping them stand out from their competitors and creating more meaningful relationships with their customers.

See how we can help you with your loyalty strategy.

Loyalty Strategy

Deliver a more personalised experience

We have the data expertise to deliver just that. Perhaps you want to improve the conversion rate of your travel insurance through a tailored offering, or build AI that will provide a better customer experience. Or maybe it's simply to get a deeper understanding of the needs and wants of your customers; our team of data scientists will work with you to deliver a solution that will deliver on your bottom line.

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Imagine Insurance

Looking forwards in this changing world

Who constantly looks forward in this changing world

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Priority Pass

Who delivers premium travel experiences

Grab Screen

Who invests in superior digital customer experiences

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Columbus

Who understands the ins and outs of insurance

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If you have a question, please contact the team