Key Responsibilities

• AI Feature Design & Delivery – Design, build and run AI powered features using large language models, translating product ideas into reliable, scalable production systems that deliver measurable impact.
• LLM Integration & System Architecture – Integrate LLMs into existing applications and services, shaping backend architectures and APIs that balance performance, cost, security and maintainability.
• Prompt Engineering & Model Optimisation – Develop, test and refine prompt strategies to improve model accuracy, safety, latency and cost efficiency across different use cases.
• Hands-On Engineering – Build and maintain backend services and APIs using TypeScript and modern frameworks, contributing clean, well documented and maintainable code aligned with engineering best practice.
• Cross-Functional Collaboration – Work closely with product, data and design partners to identify high value AI opportunities and shape solutions that are feasible, testable and aligned to user needs.
• Evaluation & Monitoring – Define and implement evaluation approaches for LLM based systems, including logging, metrics and experimentation, to continuously improve quality and reliability in production.
• Scalable AI Patterns – Contribute to shared approaches, architectural patterns and standards for building AI driven features across the platform.
• Risk, Privacy & Cost Awareness – Make informed engineering decisions that consider data privacy, model risk, operational resilience and commercial constraints.
• Continuous Learning & Innovation – Stay current with emerging AI technologies, tools and techniques, proactively recommending improvements that enhance outcomes for users and teams.

Knowledge, skills and experience required

Our tech stack includes Typescript (Node.js and React), AWS, Kubernetes, DataDog, GraphQL, PostgreSQL, Mongo, and Kafka.

We’re looking for someone who brings

• A strong foundation in software engineering, with hands-on experience building, shipping and operating scalable, production-grade systems.
• Proven experience working with modern JavaScript and TypeScript stacks, including Node.js and associated backend frameworks, and confidence contributing to clean, maintainable codebases.
• Practical experience integrating large language models into real applications, using APIs such as OpenAI, Anthropic or similar, with an understanding of prompt design, evaluation and operational trade-offs.
• Confidence designing and working with APIs and backend services, including RESTful architectures and integration patterns that support reliability and scale.
• Familiarity with cloud-native environments and production tooling, including containerisation, monitoring and deployment practices, ideally within AWS-based ecosystems.
• Experience working with data stores such as PostgreSQL, MongoDB and or vector databases, with an understanding of how data design supports AI driven use cases.
• The ability to reason about cost, latency, privacy and risk when designing AI powered systems, and to make pragmatic engineering decisions within real-world constraints.
• Strong problem solving skills and attention to detail, with a mindset oriented toward iteration, evidence and continuous improvement.
• The ability to communicate complex technical concepts clearly and simply to a range of audiences, from engineers to product partners and non-technical stakeholders.
• Curiosity and adaptability, with a genuine interest in staying current with emerging AI tools, techniques and best practices, and applying them thoughtfully rather than reactively.
• A collaborative approach and empathy for users and teammates, contributing positively to a team environment and shared ownership of outcomes.

We encourage applications from people who want to grow into this role and welcome those who bring diverse perspectives, career paths, and experiences.

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• Hybrid work arrangement (work from home/office)
• 26 calendar days Annual Leave
• Health Insurance
• Maternity leave (6 months- Paid)
• Paternity leave (15 days- Paid)

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com