Purpose of the job

The Business Solutions Manager/ Sr. Manager is a thought leader that drives strategic input to client opportunities both during pre-sales as well as delivery of engagements. You will partner with client, country leadership and internal cross-functional teams of subject matter experts to understand, define and build effective solutions that generate measurable business impact for client as well as Collinson.

We’re looking for an enthusiastic problem solver with a commercial mindset, that thrives on being engaged at all levels of the assigned project. As a key point of contact for both the Client and internal teams, you will be a pivotal role in the success of every engagement.

Key Responsibilities

The business solutions Sr. Manager/ Manager will be a thought leader in customer engagement and loyalty, responsible for providing strategic consulting to clients in the Financial Services and Travel Industry. They will work closely with cross-functional teams from commercial, product and data to design and deliver best practices, as well as develop relevant market-facing solutions.

• Develop best practices that can be scaled across the business to enhance efficiency, drive an insights-led culture and strengthen collaboration as one team.
• Enable internal teams by strengthening their capabilities through the deployment of best practice solutions.
• Support regional/ market commercial teams in the design and implementation of market level strategies – leading the market sizing, opportunity identification/ validation and business case development phases.
• Align with Product, Data and Tech teams to develop best practice solutions (product/ service) that are right-sized for region/ market.
• Participate in new business opportunities, collaborating with the BD team to support pursuit response for non-standard sales opportunities.
• Support account management upscaling Collinson relationship through strategic interventions like workshops, CVP modeling, quarterly business reviews (QBRs) etc. that create a differentiator for Collinson in-market
• Develop internal and external thought leadership around loyalty best practices, and future trends

Knowledge, skills and experience required

• 10+ years of experience working in financial services product teams, CRM and digital marketing agencies or brand loyalty.
• Understanding how card CVPs are built and experience managing credit card P&L is a plus.
• Experience in creating and implementing customer engagement and loyalty strategies.
• Demonstrated success in working with data to generate insights and application of insights to opportunities.
• Proven ability to identify key business problems (client/ internal); logically define information needs and lead strategic thinking to create actionable recommendations and solutions.
• Expertise in data collection and analysis to identify patterns and insights to support strategic planning.
• Able to effectively manage a number of projects across multiple offerings.
• Commercial experience in budgeting, cost forecasting, value reporting, pricing.
• Demonstrate advanced verbal and written communication skills.
• Bilingual English & Spanish Preferred.

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com