Collinson Insurance is supporting Expedia’s One Key Gold and Platinum members in the U.S. with complimentary airport lounge access when their flights are delayed. The benefit is delivered through Collinson Insurance’s SmartDelay+ solution and underwritten by Starr Insurance, the benefit uses verified flight data to respond automatically when an eligible delay reaches 90 minutes.

The extension shows how live travel data can make insurance part of the booking and app experience. When a qualifying delay occurs, the data triggers the response automatically.

Gold and Platinum One Key members who book eligible¹ flights through Expedia are registered for SmartDelay+ automatically, with no separate flight registration required. If their flight is delayed or disrupted for 90 minutes or more, the member receives an alert through the Expedia app and a QR code for airport lounge access. If no eligible lounge or airport experience is available, each eligible passenger on the same itinerary receives $20 in OneKeyCash toward future eligible travel bookings on Expedia. The member does not need to submit a claim or provide evidence of the delay.

Collinson provides the technology, live flight monitoring, servicing and access to more than 1,800 airport lounges and travel experiences across 788 airports in 144 countries. Starr provides the US underwriting capacity, while Expedia manages the booking, app and One Key loyalty programme.

Expedia One Key is Expedia’s free loyalty program, offering instant member discounts and OneKeyCash™ rewards that can be used on future eligible travel. Expedia is enhancing its free lounge access benefit for delayed flights and extending eligibility to Gold members. For Collinson Insurance, the extension builds on the original Platinum launch and makes SmartDelay+ available to a wider group of Expedia members in the US. It brings together Collinson’s technology and servicing, Starr’s underwriting and Expedia’s digital distribution in a benefit delivered as part of the travel experience.

Alex Lawrence, Global Head of Product and Proposition at Collinson Insurance, said: “The flight data already tells us when a member has been delayed, so why ask them to tell us again through a claim? Our solution with Expedia turns that information into a tangible benefit and makes it part of the travel experience. Extending it to Gold members gives a wider group of travellers a better experience. This is where travel insurance should be heading: responding to what has happened and improving the experience for the customer."