Lawrence Watts
CEO, Collinson Insurance
Insurance That Works the Way You Do
Insurance Reimagined
Designing Insurance Experiences the Way You Want Them
Insurance is built on understanding and collaboration. By working closely with partners, we align with their business models, customer journeys, and commercial goals to design seamless, relevant insurance experiences that unlock long-term value.
As a regulated and authorised insurer in the UK and EEA, our approach ensures that every experience is designed to meet multi-market regulatory requirements.
Through collaborative partnerships, we create insurance experiences that resonate with customers and build profitable portfolios.
Our Insurance Experiences
Insurances Designed Around Life and Travel
Life doesn’t stand still, and neither should your customers’ insurance. Whether they’re jetting off on a new adventure, navigating unexpected delays, or need access to quality healthcare, our insurance experiences are designed to meet them where they are. Explore tailored solutions that integrate seamlessly into everyday journeys.
Travel Insurance
Tailored, white-label insurance to boost ancillary revenue, enhance your core proposition, and strengthen customer loyalty. Designed to integrate with your brand, our solutions help you stand out in a competitive market.
SmartDelay™
Flight delays are becoming more frequent. With SmartDelay, travellers get instant access to an airport lounge or alternative benefits. SmartDelay+ is a parametric insurance that offers a cash payout if there’s no lounge option.
Ancillary Lines
Bringing together a variety of ancillary insurances, working with third party administrators and distributors to strengthen the value chain to unlock new revenue opportunities.
Working With Our Partners
Broadening Your Distribution Opportunities
Success starts with a partner who truly understands your business: your model, your customer journeys, and your commercial ambitions. Together, we’ll shape offerings that strengthen customer outcomes and drive long-term growth in your markets.
Unlocking Growth Opportunities
Exploring distribution potential across both established and emerging markets, we work together to grow existing distribution channels and create insurance experiences that open doors to profitable growth.
Getting to Know You
We take the time to understand your business model, customer journey, and commercial goals in detail, and use that insight to shape the right insurance experiences that fit your customers’ needs and expectations.
A Partnership That Works
As an intimate partnership, we bring products to market that are not only profitable but also deliver good customer outcomes and measurable results for your business.
Shaping the Future Together
Our partnerships go beyond transactions. With transparency and trust at the core, we co-create insurance experiences that evolve with your business and your customers’ changing expectations.
Committed for the Long Term
We continuously review performance, share actionable insights, and refine approaches, ensuring improvements that drive sustainable growth, strengthen loyalty, and deliver value year after year.
Focused on Profitable Growth
Together, we align strategy and innovation to build a foundation for long-term success. The aim: to secure sustainable results for your business while delivering value to customers.
Tailored Experiences
Insurance for a Connected World
01
Anywhere Insurance Experiences
Travel doesn’t always go to plan: Flights get delayed and cancelled, and gadgets get lost. What matters is how quickly life gets moving again. From medical assistance in remote places to replacing gadgets, we keep life on the move. Customers can focus on where they are going and not on what might go wrong.
02
Experience and Lifestyle
Everyday life is packed with moments that matter. A lost mobile, a damaged bicycle and a gig you can’t make can spoil those moments. With insurance, gadgets can be replaced, bikes can be fixed and events can be booked for next time round, so people can carry on with enjoying moments that matter.
03
Everyday Insurance
When the boiler breaks down in the middle of winter, you lose your keys, there’s a home emergency with the roof leaking or even an ant infestation: our insurance can help. We’ll get your customers warm and back to normal when the unexpected takes a turn.
04
Accident and Health
Health should never be limited by borders. With global healthcare and dental plans, your employees have access to healthcare wherever work or life takes them.
Our Leadership
Sharing Our Expertise to Help Your Business Grow
Strong leadership matters most when it creates value for others. We focus on what partners need today and what will help them thrive tomorrow. With expertise that spans markets and disciplines, we work with you to anticipate change, simplify complexity, and unlock new opportunities. The result: insurance experiences that empower partners to grow in profitability and to deliver more value to their customers.
Lawrence Watts
CEO, Collinson Insurance
Mike Caidan
SVP Commercial, Collinson Insurance
Hear from our leadership
Insurance is about more than mitigating risk, it’s about keeping your finger on the travel industry pulse. Moving with the times, shaping the trends and helping partners deliver the experience their customers don’t even know they expect. Our capability as an insurer brings together underwriting strength and travel-targeted solutions to achieve today’s growth ambitions while solving tomorrow’s challenges. It’s a blend of insight and intuition, agility and empathy that allows us to design the flexible, data-driven products that can meet these ever-changing market dynamics, fast
Mike CaidanSenior Vice President, Commercial, Insurance
Our Clients
Who We Work With
Our clients are the world’s airlines, banks, retailers and household brands that put customer experience at the centre of their strategy. They look to us for insurance experiences that their customers expect and boosts the bottom line. Together, we create products that are agile, relevant and fit for purpose when life doesn’t go to plan.
From ancillary lines to innovative parametric products, we help design, underwrite, and deliver customer experiences that stand out.
Shared Success
Building Partnerships, Inspiring Confidence and Maximising Growth
Our Memberships
As members of Insurtech UK, we collaborate with innovators driving new ideas into practice, creating insurance experiences that feel smarter and more relevant.
And through the Association of British Insurers (ABI), we contribute to shaping policy and standards, ensuring the insurance we deliver every day reflects trust, transparency and genuine value for our partners.Insurance Companies
Collinson Group underwrites general insurance business through two entities across the UK and Europe:
Astrenska Insurance Limited
Authorised by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and the Prudential Regulation Authority (registration number 202846).Collinson Insurance Europe Limited
Incorporated in Malta and authorised by the Malta Financial Services Authority to conduct insurance business under the Insurance Business Act, 1998.
Resources
Solvency and Financial Condition Reports
Insights
Expert Insights and Bold Thinking Across the Group
Airport Experience
07 SEPT 2023
How to turn airport stress into lounge rest with SmartDelay
Airport Experience
23 JAN 2025
The Financial Services Travel Playbook: Enhancing Customer Engagement
Airport Experience
24 APR 2023
AI and the future of the travel industry
Airport Experience
17 MAY 2023
Tapping into trends and delivering moments of delight
Showing 4 articles
Discover More
Explore Our Other Companies
