Today’s choice-rich customer demands more for their loyalty than ever. Working with leading brands around the world, we craft experiences that attract profitable customers and build long-term, mutually beneficial relationships. In particular, we specialize in creating the kind of experiences it takes to engage the high-earning, frequent traveler. We’ve been helping companies wishing to connect with this audience for over 30 years.
 
From earning and redemption solutions to loyalty strategy and end-to-end program deployment and management, our strategic expertise and innovative solutions are tailored to address your opportunity gaps. Together we can win enduring devotion from today’s empowered and impatient customer.

To enable us to continue to tackle the challenges of the choice-rich customer, we have recently brought together our loyalty commerce specialist business Collinson Latitude, our award-winning global loyalty agency ICLP, and our customer engagement platform business Welcome Real Time into a single loyalty division to create a power-house of loyalty expertise and innovation. Our new loyalty division delivers a single entry point for our clients to access all of our loyalty expertise and experience, and equip them to deliver the smart experiences it takes to drive deeper customer devotion.

Let's take loyalty to the next level

Experiences that connect at the moments that count.

Loyalty Services

Our team of loyalty experts has over 30+ years experience helping world-leading brands balance the functional requirements of engagement strategies with the need to deliver more personal customer experiences. Using advanced analytics and insights to create, deploy and optimize smarter engagement strategies, we’ll help you reward and retain your most valuable customers, driving loyal behaviors and longer-lasting, more profitable relationships.

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Loyalty Solutions

Our innovative loyalty solutions are tailored to allow global retail, travel and financial services brands, to address their opportunity gaps and drive customer devotion in-store and online. From earning and redemption to real-time member engagement, our loyalty platforms are quick and easy to implement. We help you meet your revenue and retention goals while delivering insight-led, personalized interactions at every stage of the customer journey.

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More answers for next-level loyalty and revenue

Win permanent preference from the choice-rich, frequent traveler. Extraordinary, insight-driven experiences… right across the journey.

Enrich
their travel experience

The most premium and sought-after customer benefits.

Enrich
their travel experience

The most premium and sought-after customer benefits.

Our proprietary travel benefit programmes (including world leader Priority Pass) enrich your travelling customers’ journeys through airports, regardless of airline flown or class of ticket.

  • Priority Pass™
  • LoungeKey™
  • Lounge Pass™
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Protect
their interests

Trusted and unique insurance solutions for customer benefits or ancillary revenue.

Protect
their interests

Trusted and unique insurance solutions for customer benefits or ancillary revenue.

Our insurance solutions blend our unique experience across sectors to deliver smarter insurance products that respond to the individual needs of each customer.

  • Travel Insurance
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Assist
in times of need

Expert medical and security assistance for travelling customers and employees.

Assist
in times of need

Expert medical and security assistance for travelling customers and employees.

Our dependable assistance services deliver relevant, immediate and critical care for those in need, as well as digital identity and global travel management and care.

  • Travel Risk Management
  • Identity Assistance
  • Travel Disruption Assistance
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