Today’s choice-rich customer demands more for their loyalty than ever.  Working with leading brands around the world, we craft experiences that attract profitable customers and build long-term, mutually beneficial relationships. In particular, we specialise in creating the kind of experiences it takes to engage the high-earning, frequent traveller. We’ve been helping companies wishing to connect with this audience for over 30 years.
 
From earning and redemption solutions to loyalty strategy and end-to-end programme deployment and management, our strategic expertise and innovative solutions are tailored to address your opportunity gaps. Together we can win enduring devotion from today’s empowered and impatient customer.

To enable us to continue to tackle the challenges of the choice-rich customer, we have recently brought together our loyalty commerce specialist business Collinson Latitude, our award-winning global loyalty agency ICLP, and our customer engagement platform business Welcome Real Time into a single loyalty division to create a power-house of loyalty expertise and innovation. Our new loyalty division delivers a single entry point for our clients to access all of our loyalty expertise and experience, and equip them to deliver the smart experiences it takes to drive deeper customer devotion.

 

Let's take loyalty to the next level

Experiences that connect at the moments that count.

Loyalty Services

Our team of loyalty experts has over 30+ years experience helping world-leading brands balance the functional requirements of engagement strategies with the need to deliver more personal customer experiences. Using advanced analytics and insights to create, deploy and optimise smarter engagement strategies, we’ll help you reward and retain your most valuable customers, driving loyal behaviours and longer-lasting, more profitable relationships.

FIND OUT MORE
Asset 5

Loyalty Solutions

Our innovative loyalty solutions are tailored to allow global retail, travel and financial services brands, to address their opportunity gaps and drive customer devotion in-store and online. From earning and redemption to real-time member engagement, our loyalty platforms are quick and easy to implement. We help you meet your revenue and retention goals while delivering insight-led, personalised interactions at every stage of the customer journey.

FIND OUT MORE
Asset 3

More answers for next-level loyalty and revenue

Win permanent preference from the choice-rich, frequent traveller. Extraordinary, insight-driven experiences… right across the journey.

Enrich
the experience

Smarter travel experiences that truly differentiate.

Enrich
the experience

Smarter travel experiences that truly differentiate.

Delight the choice-rich frequent traveller every step of their journey with innovative, field-proven travel experiences.

  • Priority Pass™
  • LoungeKey™
  • Lounge Pass™
I WANT TO ENRICH
Created with Sketch. Created with Sketch.

Protect
what matters

Insurance that actually cares for your customers.

Protect
what matters

Insurance that actually cares for your customers.

Conversion-driving insurance solutions that drive ancillary revenues and overall value for your brand.

  • Travel Insurance
  • Global Health
  • Insurance Broking
I WANT TO PROTECT
Created with Sketch. Created with Sketch.

Assist
in times of need

Assistance solutions that exceed expectations.

Assist
in times of need

Assistance solutions that exceed expectations.

Critical assistance solutions that deliver exceptional experiences in exceptional situations.

  • Travel Risk Management
  • Identity Protection
  • Travel Disruption Assistance
I WANT TO ASSIST
Created with Sketch. Created with Sketch.