![[CIL] Lounge Experience Image](https://images.ctfassets.net/ibqmfcvkfft1/4orvQ0HyJzFQ0zJy40eljQ/c7bd6a6fef2c717f3f6a399c57830a11/CIL_3.png?w=3840&q=85&fm=avif)
![[CIL] WEllbeing and Spa](https://images.ctfassets.net/ibqmfcvkfft1/48fHdwEfxvNovBh9TdVD26/0454d22a4328c62a7bfcf6b2ec282ae6/Woman_relaxing_during_head_massage.jpg?w=3840&q=85&fm=avif)
Christopher Evans (Board Member)
役員、Collinson International 最高経営責任者
The Global Leader in Travel Experiences and Customer Engagement
Collinson International
Combining Travel, Technology and Expertise to Create Exceptional Experiences
With a global presence in over 140 countries, Collinson International partners with our clients to deepen customer loyalty through enhanced travel experiences. Solutions such as Priority Pass, LoungeKey, and SmartDelay, enable brands to offer their customers smoother and more rewarding journeys, while delivering insights that drive loyalty.
We combine expertise in travel, technology, and customer engagement to define the global standard of comfort, confidence, and connection.
Global Offerings
Shaping the Way the World Travels
Collinson International partners with leading brands to create customer engagement strategies that drive acquisition, loyalty, and retention. Our solutions combine trusted travel experiences with integrated engagement programmes to deliver measurable value for businesses.
![[CIL] Global Offerings - Priority Pass Tile Image](https://images.ctfassets.net/ibqmfcvkfft1/1rzmgxcb8zPjreK2OQ5yb8/adaa9d21882e9a5f15167db41ddbae36/PP-600x600.jpg?w=3840&q=85&fm=avif)
Priority Pass™
Setting the benchmark for exceptional airport experiences, our membership programme connects travellers to premium lounges and exclusive benefits that deliver comfort, choice, and confidence. Priority Pass helps brands elevate their offerings and create standout travel experiences.
![[CIL] Global Offerings - LoungeKey Tile Image](https://images.ctfassets.net/ibqmfcvkfft1/3dJEHQZqEmfXaTIuoiXZPb/82260702f213bcd59fcdc8b2651e02de/LK-600x600.jpg?w=3840&q=85&fm=avif)
LoungeKey™
Provide cardholders with access to lounges and airport experiences effortlessly through their payment cards. LoungeKey delivers added value and differentiates business offerings with travel experiences that enhance loyalty and satisfaction
![[CIL] Global Offerings - LoungeKey Pass Tile Image](https://images.ctfassets.net/ibqmfcvkfft1/5JXgdeUPkY4FIx4SgOKRo6/40f7671869d887dade6a27be3eccacb3/CIL_9.png?w=3840&q=85&fm=avif)
LoungeKey Pass™
Offering flexible, single-use lounge access for customers who travel occasionally, LoungeKey Pass delivers on-demand entry to airport lounges without the need for membership.
Lounge Pass™
Enabling businesses to offer customers pre-booked airport lounge access, Lounge Pass provides comfort, convenience, and a premium travel experience that enhances satisfaction and strengthens brand loyalty.
Trusted Worldwide
The World’s Most Extensive Travel Experience Network
Collinson International is at the heart of transforming how people travel and how businesses connect with their customers. From major hubs to regional gateways, our network empowers businesses to offer trusted experiences to their valued clients.
30M+
Members Worldwide
Our lounge programmes reach millions of members globally, connecting travellers to premium airport experiences every month.
841
Airports Worldwide
Our membership programme gives travellers seamless access across 841 airports globally, offering trusted comfort and premium experiences.
140+
Locations Connected
From major hubs to regional gateways, our network spans 140 countries worldwide, ensuring members are looked after wherever their journey takes them.
Customer Loyalty
Driving Loyalty and Revenue Through Intelligent Travel Solutions
We leverage our expertise and strategic partnerships to build a seamless travel network that adds value at every stage, from planning to departure day, to arrival. Through targeted, timely communications and offers, we drive engagement and strengthen customer loyalty for brands.
Innovation in Engagement
We help brands deliver compelling loyalty propositions for every customer segment. From lounge access during flight delays with SmartDelay and meeting acquisition targets to delighting premium customers through Priority Pass Private’s exclusive terminals, we create experiences that boost engagement and retention.
Innovation in Technology
Data drives everything we do. Our loyalty data services enrich customer experiences and improve business outcomes. Using proprietary tech and partners like Salesforce loyalty Management, we turn data into actionable insights to create innovative journeys that boost rewards and marketing performance.
Innovation in Experiences
We provide access to 1,800+ airport lounges and experiences across 841 airports in over 140 countries, from dining and spas to wellness, gaming, and sleeping pods. With partners like TrvlWell, we deliver digital wellbeing and lifestyle benefits that help businesses deepen engagement and build lasting loyalty with customers.
Integrated Travel Benefits
Redefining Premium Travel Experiences
Today, as the global benchmark for lounge access, we continue to evolve; expanding our services beyond the lounge to create richer travel experiences. Our suite of premium travel benefits is designed to help businesses engage their customers at every stage of the journey.
01
Airport Lounges
Priority Pass, the leading airport lounge membership programme, offers access to 841 airports in 140+ countries. Travellers can relax, stay productive, and enjoy complimentary refreshments and Wi-Fi in comfortable surroundings. Businesses enhance their customers’ travel experience, in turn generating loyalty and elevating their brand.
02
Out-of-Lounge Experience
Alongside relaxing lounges, travellers can enjoy dining, spa treatments, sleep pods, and unique experiences. With a selection of restaurants, rest spots, wellness options, and activities like gaming lounges, travellers can eat, rest, refresh, or unwind even when lounges are full.
03
End-to-End Travel Services
Over and above the airport experience, our solutions support travelling customers from the moment they leave home, to the moment they return. Seamless travel is possible with airport transfers, car rentals and parking, luggage storage, and meet-and-assist at 100+ airports. Enhance wellbeing with digital wellness provider TrvlWell’s stress-reducing audio sessions; while co-working and dedicated assistance ensure convenience.
Hear from our leadership
We’re incredibly proud that many of the world’s biggest brands trust us with their customers, several of whom we’ve partnered with for more than 20 years. What matters most is truly understanding their customers’ motivations and consistently delivering exceptional experiences that further build loyalty and engagement.
Christopher EvansChief Executive Officer, Collinson International
Our Leadership
Guiding Excellence in Customer Loyalty
Collinson International’s leadership team brings together decades of expertise across travel, hospitality, loyalty and digital innovation. United by a shared vision, they lead with integrity and foresight, driving partnerships that redefine airport experiences and customer engagement around the world.
Todd Handcock (Board Member)
Chief Commercial Officer, Collinson International
Sheryl Pflaum (Board Member)
Chief Advisory Officer, Collinson International
Chris Ross (Board Member)
Chief Brand Officer, Collinson International
Fabio De Grazia
Chief Product Officer, Collinson International
Gary Steadman
Chief Operating Officer, Collinson International
Marco Pera
Chief Technology & Data Officer, Collinson International
Amy Baynes
SVP Global Commercial, Collinson International
Chris Rogers
SVP Commercial, APAC, Collinson International
Lyndon Rodrigues
Lyndon Rodrigues
Mauricio Molina
SVP Commercial, Americas, Collinson International
Michael O’Hara
SVP Commercial Finance, Collinson International
Priyanka Lakhani
SVP Commercial, EMEA, Collinson International
Vicki Everest
SVP Global Partnerships, Collinson International
Insights
Expert Insights and Bold Thinking Across the Group.
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