A healthcare plan for an increasingly mobile world

Having built a successful partnership with Ireland’s largest Health Insurer Vhi, we were approached with the opportunity to underwrite their dental insurance portfolio and provide claims servicing.  We worked together to help them develop a competitive advantage for their dental product by uncovering the needs of their customer base and the dental practices.   

Competition is strong in the Irish market and Vhi were looking for new ways to differentiate their proposition. We were able to implement a comprehensive network of dental practices and facilitate direct payment of claims, making life considerably easier for Vhi customers at the point of claim. Alongside product enhancements and a fresh underwriting approach, we now jointly offer a range of company and self-pay cover options, and include new benefits such as oral cancer care. These are further supported by our Collinson dentist, network manager and dedicated claims team. 

Our partnership with Vhi Healthcare spans over 20 years and includes creating Nurseline, an equivalent to NHS 111 in Ireland, enabling Vhi customers to access 24/7 clinical advice. Following the success of the project, Vhi identified a need for international medical care within their existing private medical insurance customer base, so they approached us to create an international health proposition.   

Combining our significant international health underwriting experience, in-house assistance and first-class customer contact centres, we launched the Vhi International product suite. These products enable Vhi customers to maintain their existing underwriting while accessing high quality medical care when abroad for study or on long-term assignment.   

With embedded features such as international security alerts, second medical opinion and employee medical assistance alerts, Vhi customers are reassured that their health needs are taken care of wherever they go. Our relationship has continued to thrive with further additions of multi-trip travel and dental insurance culminating in a total revenue value of £50m.