Job Description

We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market-leading airport experiences programme which provides travellers access to over 1300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport dining and spa offerings worldwide. Our membership programme is backed by almost 30 years of experience and during this time we have offered millions of Members an enhanced airport experience. Our continued investment and dedication to the customer experience means we remain number one.

We are offering......

• Hybrid work arrangement (work from home/office)
• 15 to 18 days Annual Leave
• 16 weeks Maternity / 14 days Paternity Full Paid Leave
• Discretionary Bonus
• Free Priority Pass Membership (unlimited airport lounge access)

About this role......

• Support in ensuring B2B accounts are set-up and administered efficiently and effectively
• Handle B2B clients' enquiries and complaints
• Identify and support on cases' investigation and resolution issues
• Responsible for the invoice / reports and other documentations with clients in a timely manner
• Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts
• Maintain a strong awareness of good practice business processes and policy compliance
• Perform ad-hoc project as assigned

You might fit for the role if you have...…

• Degree in Business Administration or related disciplines
• Minimum 3 years of working experience preferably in customer services, operations or project management
• Account servicing or Sales Support/Administration experience, preferably in banking / finance industry
• Excellent inter-personal, customer servicing and problem-solving skills
• Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N2 is preferred)
• Proficient in other Asian languages is an advantage
• Proactive, detail-oriented, highly organized in work procedures
• Able to work in a fast-paced environment and meeting tight timelines
• Well versed in MS Office and hands on experience in using systems

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• Hybrid work arrangement (work from home/office)
• Medical & Life Insurance
• Flexible Benefits
• Free Priority Pass Membership (unlimited airport lounge access)

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com