Collinson International, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Smart Delay, today announced the regional expansion of its strategic partnership with leading insurance provider, Sompo, to launch Sompo Smart Delay in three new markets in APAC: Singapore, mainland China and Malaysia.
Building on their successful collaboration in Thailand, this partnership provides single and annual trip policyholders of selected Sompo travel insurance plans instant access to more than 1,800 airport lounges and travel experiences during flight delays; transforming stressful travel disruptions into more comfortable experiences.
Eligible policyholders simply register their flights at least two hours (for customers in Singapore) or three hours (for customers in Malaysia and mainland China) ahead of the scheduled departure time to enjoy the benefit.1 In the event of a flight delay, policyholders will immediately receive a digital access voucher, through which they can easily redeem their real-time travel benefit. Sompo Smart Delay provides instant access to an airport lounge or an alternative travel experience such as a spa session, sleep pod visit or restaurant discount in the airport, without the need to complete a claim form.
This expanded collaboration comes at a time when flight disruptions are increasingly prevalent as travel continues to experience robust growth. Recent flight delay statistics revealed that 54 million travellers in APAC were affected by delays exceeding one hour during the first half of 20252. According to Collinson International’s latest report, Tomorrow’s Journey: Smarter, Faster, Connected, access to airport lounges and other premium services is central to today’s airport experience, with 80% of travellers in APAC having visited a lounge at least once. By transforming flight delays into less stressful experiences, the partnership demonstrates a shared commitment to prioritising traveller well-being. "Building on our successful partnership in Thailand, we’re pleased to extend our collaboration with Sompo to Singapore, mainland China and Malaysia – markets in which travel is one of the highest spend categories among consumers” said Todd Handcock, Chief Commercial Officer and APAC Executive Chair at Collinson International.
“As lounge access and premium services become increasingly important to travellers, particularly in the event of a flight delay, this expansion underscores our shared commitment to elevating the travel experience across APAC – providing reassurance and peace of mind when it's most needed."
“We’re excited to launch the Sompo Smart Delay benefit to three more markets as we accelerate our focus on delivering innovative travel products across the region through this partnership with Collinson International,” said Bill Zhang, President of Consumer Lines, APAC, Sompo. “Leveraging Collinson International’s extensive portfolio of airport lounges and travel network, combined with our deep understanding and insights of the consumer trends and behaviours across APAC, this new feature will enhance the travel experience and reinforce our commitment to meeting the evolving needs of our customers.”
1Terms and conditions apply and are subject to the insurance coverage provided by Sompo 2Data from Cirium, as of June 2025.
