Singapore Airlines and Collinson launch pilot COVID-19 pre-departure testing for outbound travel from Singapore

Marketing Team
Marketing Team
20 Jan 2021

Pre-departure testing

The trial also includes pre-departure testing for all SIA passengers flying to Singapore from Jakarta and Medan

  • Service available since 19 January, with the pilot due to run until mid-March
  • The newly developed and secure COVID-19 test appointment booking portal is seamlessly accessible via Singapore Airlines’ flight booking platforms
  • Collinson, a global leader in the provision of traveller experiences, including medical and security assistance, to lead and manage the process
  • Focused on supporting the safe, long-term return of global travel, Collinson has performed more than 100,000 COVID-19 tests for travellers to date working in partnership with leading airlines and airports globally, including London Heathrow

Singapore Airlines (SIA) and Collinson have announced that all SIA passengers flying outbound from Singapore and Indonesia (bound for Singapore) will be able to book pre-departure polymerase chain reaction (RT-PCR) and serology tests as part of a trial service.

This is the first time that Singapore Airlines has offered pre-departure testing services with a global partner to its passengers. The newly developed and secure portal, seamlessly accessible via Singapore Airlines’ flight booking platforms, will enable customers to request an appointment for a pre-departure test with their preferred in-city clinic from a given list of testing facilities. Upon completion of their test, customers will automatically receive notification of their test results within 36 hours, which if negative, can then be used for travel.

Todd Handcock, President, Asia Pacific, Collinson said, "Our partnership with Singapore Airlines helps to enable the safe reopening of key routes for travellers and is another step forward in our aim to achieve the long-term, safe return of global travel. COVID-19 has brought challenges for businesses and individuals alike around the world, and while there’s optimism that the roll-out of vaccines will help to bring an end to the pandemic, there remains a complex road ahead. In order to restore confidence in travel, the implementation of safe and robust testing protocols remains key."

Ms JoAnn Tan, Senior Vice President Marketing Planning for SIA, comments: “As more countries demand pre-departure test results for entry, this pilot is a reflection of our ongoing efforts to provide passengers with the support they need to feel safe. And by providing seamless access to booking a pre-departure test, our passengers can enjoy a much more streamlined experience with Singapore Airlines.”

Collinson is also working in partnership with London Heathrow Airport, London Luton Airport, London City Airport and Manchester Airports Group in the UK – which includes Stansted, Manchester and East Midlands Airports – as well as leading airlines globally; and have performed more than 100,000 COVID-19 tests to date.

Marketing Team

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