Realise the full potential of assistance

Engage your customers with products they can trust.

Delivering service differently

We pride ourselves on our customer service ethos – ‘Delivering Service Differently’, and recognise that every interaction with a customer matters and that every customer is different. To support our customer-focused philosophy, we are a member of the Institute of Customer Services; our most recent evaluation gave us an overall Customer Satisfaction Index of 89.9 (out of 100) against an industry average of 78.9

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24/7 reassurance

Whether in their country of residence or travelling to far-flung corners of the globe, knowing that help is available from anywhere at anytime is key to delivering true reassurance for your customers. We give your customers the peace of mind of knowing that wherever they are in the world, should anything go wrong (even horribly wrong), they can get hold of highly-responsive assistance fast.

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Right response each time

We provide our partners and their customers with personalised service and tailored support whilst always keeping the customer at the forefront. From medical advice for a minor ailment to referral to the best medical facility, right through to full medical evacuation. Our response units deliver the right response at critical times of need.

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Smarter Experiences. Deeper Devotion.

Win permanent preference from the choice-rich, frequent traveller. Extraordinary, insight-driven experiences… right across the journey.

Engage 
deeper

Smarter loyalty solutions that drive more profitable relationships.

Engage 
deeper

Smarter loyalty solutions that drive more profitable relationships.

Our unique combination of loyalty strategy and operational delivery combined with award-winning technology solutions drive long-term engagement from our clients' most lucrative customers.

  • Loyalty Expertise
  • Loyalty Services
  • Loyalty Solutions
I WANT TO ENGAGE
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Enrich
the experience

Smarter travel experiences that truly differentiate.

Enrich
the experience

Smarter travel experiences that truly differentiate.

Delight the choice-rich frequent traveller every step of their journey with innovative, field-proven travel experiences.

  • Priority Pass™
  • LoungeKey™
  • Lounge Pass™
I WANT TO ENRICH
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Protect
what matters

Insurance that actually cares for your customers.

Protect
what matters

Insurance that actually cares for your customers.

Conversion-driving insurance solutions that drive ancillary revenues and overall value for your brand.

  • Travel Insurance
  • Global Health
  • Insurance Broking
I WANT TO PROTECT
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