Assistance solutions that exceed expectations | Collinson

Assist in times of need

Assistance solutions that exceed expectations.

We provide a global lifestyle and emergency assistance service, supporting customers at home, on the road or abroad, through claims handling and management services. Our 24-hour specialist teams operate robust independent networks and above all, we pride ourselves on delivering superior assistance through our experienced case handlers. 
Our assistance business offers a responsive and intuitive claims and assistance service when our customers need us the most. We are committed to creating the best possible customer experience at every touch point and work with our partners to tailor the most appropriate solution for their business model and customer base.

Realise the full potential of assistance

Engage your customers with products they can trust.

Travel Risk Management for travelling employees

Convert a duty-of-care responsibility into a travel enhancing service that delivers on compliance obligations while building employee loyalty. We deliver pre-travel support and assistance, support while travelling and emergency response and
co-ordination.

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Prevent or rectify identity fraud

Our comprehensive service keeps your customers’ personal and financial profiles safe and their identities protected. If a breach has already occured, we offer post-breach rectification to deliver support for your customers.

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Instant benefits in the case of flight disruption

Our latest offering can ease the pain of flight delays and remove the need for lengthy travel claims from your customers by offering an instantly redeemable benefit.

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Smarter Experiences. Deeper Devotion.

Win permanent preference from the choice-rich, frequent traveller. Extraordinary, insight-driven experiences… right across the journey.

Engage 
deeper

Smarter loyalty solutions that drive more profitable relationships.

Engage 
deeper

Smarter loyalty solutions that drive more profitable relationships.

Our unique combination of loyalty strategy and operational delivery combined with award-winning technology solutions drive long-term engagement from our clients' most lucrative customers.

  • Loyalty Expertise
  • Loyalty Services
  • Loyalty Solutions
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Enrich
the experience

Smarter travel experiences that truly differentiate.

Enrich
the experience

Smarter travel experiences that truly differentiate.

Delight the choice-rich frequent traveller every step of their journey with innovative, field-proven travel experiences.

  • Priority Pass™
  • LoungeKey™
  • Lounge Pass™
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Protect
what matters

Insurance that actually cares for your customers.

Protect
what matters

Insurance that actually cares for your customers.

Conversion-driving insurance solutions that drive ancillary revenues and overall value for your brand.

  • Travel Insurance
  • Global Health
  • Insurance Broking
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