Assist | Assistance solutions for travel, home and abroad | Collinson

Assist in times of need

Assistance solutions that exceed expectations.

We provide a global lifestyle and emergency assistance service, supporting customers at home, on the road or abroad. Our 24-hour specialist teams operate robust independent networks and above all, we are committed to creating the best possible customer experience at every touch point and work with our partners to tailor the most appropriate solution for their business model and customer base.
Our integated Global Operations Centres provide a central point of contact for travellers. Whether routine advice or emergency assistance is required, our skilled operators ensure travellers are cared for whatever the medical, security or travel disruption issue they might face.

Realise the full potential of assistance

Engage your customers with products they can trust.

Travel Risk Management for travelling employees

Convert a duty-of-care responsibility into a travel enhancing service that delivers on compliance obligations while building employee loyalty. We deliver pre-travel support and assistance, support while travelling and emergency response and co-ordination.

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Prevent or rectify identity fraud

Our comprehensive service keeps your customers’ personal and financial profiles safe and their identities protected. If a breach has already occured, we offer post-breach rectification to deliver support for your customers.

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Global insurance broking expertise

We don't just see ourselves as brokers, we're advisers too. We work with insurance providers, reinsurers and distribution partners to create new products for your customers in addition to providing solutions for brokers, underwriters, insurance companies and aggregators.

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Our full breadth of offerings

Win permanent preference from the choice-rich, frequent traveller. Extraordinary, insight-driven experiences… right across the journey.

Engage 
deeper

Smarter loyalty solutions that drive more profitable relationships.

Engage 
deeper

Smarter loyalty solutions that drive more profitable relationships.

Our unique combination of loyalty strategy and operational delivery combined with award-winning technology solutions drive long-term engagement from our clients' most lucrative customers.

  • Loyalty Expertise
  • Loyalty Services
  • Loyalty Solutions
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Enrich
the experience

Smarter travel experiences that truly differentiate.

Enrich
the experience

Smarter travel experiences that truly differentiate.

Delight the choice-rich frequent traveller every step of their journey with innovative, field-proven travel experiences.

  • Priority Pass™
  • LoungeKey™
  • Lounge Pass™
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Protect
what matters

Insurance that actually cares for your customers.

Protect
what matters

Insurance that actually cares for your customers.

Conversion-driving insurance solutions that drive ancillary revenues and overall value for your brand.

  • Travel Insurance
  • Global Health
  • Insurance Broking
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