SERVICES

A customer-centric approach to building greater loyalty and engagement

Unlock the full value of your customers by leveraging over 30 years of loyalty, data and communications experience.
Loyalty Programmes
Create personalised interactions that delight

Award winning, global experience in creating and transforming loyalty propositions

Unlock your data for customer insight

Innovative technologies & solutions that enhance customer experience

Increase acquisition and retention

Unique insights into how your customers behave

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We work with brands globally to unlock the full potential of their customer loyalty programmes, unlocking insights trapped within data, reducing cost, increasing engagement and lifetime customer value.

We analyse each of your customer interactions, existing communications, processes and technology to identify how to create efficiencies whilst delivering your commercial goals and enhancing the end customer rewards and experience. We approach each brief individually, bringing together the specialist teams to meet your specific need.

OUR SOLUTIONS

Insights and tools to deliver better customer experiences

Strategic Consultancy
Loyalty Customer Engagement

Strategic Services

Working with you, we define, measure and shape your customer loyalty programme to support your strategic vision to create profitable relationships and customer reward brand interaction. Our approach will interrogate and understand both your business ambition and your customers rewards wants and motivations to help achieve the balance you need to succeed.

Marketing Automation
Loyalty Customer Engagement

Intelligent Marketing Automation

Delivering tailored solutions through Salesforce Marketing Cloud and Salesforce Loyalty Management that drive demonstrable value to your business. We identify your business goals to create personalised omni-channel strategies and roadmaps and implement those through Marketing Cloud or your preferred MarTech platform We move quickly to improve and streamline your marketing operations. From data in, to communications out, we make sure you get the desired results.

Loyalty Customer Engagement

Technology

As pioneers of customer loyalty technology from early ‘earn and burn’ platforms through to headless technology delivering seamless, personalised and real-time features through to the latest Salesforce 360 solutions, you can trust us to architect a best-in-class and future-proof solution.

GET IN TOUCH

If you have a question, please contact the team

OUR EXPERTISE

Our expert teams can help you build your loyalty proposition

Smart Engage
Loyalty Customer Engagement

Salesforce Loyalty Management

Salesforce Loyalty Management is the jewel in Salesforce’s Customer 360 crown bringing together Sales, Service, Marketing, Commerce and Customer Data to deliver fully-integrated loyalty solutions for brands across all sectors. Collinson works closely with Salesforce customers to design, implement and optimise their loyalty programmes using Loyalty Management, Marketing Cloud and other Salesforce products.

Loyalty Solutions
Loyalty Customer Engagement

Programmes

Our global merchant network, services and platforms work together create powerful end-to-end customer loyalty programmes which drive greater engagement and increases customer rewards, satisfaction and retention, while increasing revenue for your business. These are tailored based on your specific requirements.

Data and Analytics
Loyalty Customer Engagement

Loyalty Platforms

Our award winning, proprietary loyalty platforms work in real time to track and reward all customer loyalty transactions, strengthening loyalty and driving profitability through a seamless customer rewards experience. As a Registered Salesforce Partner with Certified experts across CRM and Loyalty, Collinson can help Salesforce Loyalty Management customers leverage their investment by designing and implementing fully integrated and seamless customer experiences – at speed and at scale.

Data and Analytics
Loyalty Customer Engagement

Data and Analytics

Data is at the heart of what we do. Our full suite of loyalty data services are designed to enrich your customers’ experiences and improve business outcomes. Using our own proprietary technology along with those of our technology partners, including Salesforce loyalty management, our data and loyalty experts work together to generate unique customer insights and drive compelling, innovative customer loyalty journeys that improve the performance of your customer rewards and marketing programmes.

OUR CLIENTS

Businesses we've assisted

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