Personalised experiences that build lasting customer loyalty and engagement

Priyanka is a senior business leader with over 20 years of experience in designing and delivering customer engagement and loyalty strategies across the financial services, travel, retail, channel and leisure & entertainment sectors for leading global and regional brands.

In Priyanka’s current capacity at Collinson, she is responsible for setting up the region for success, carving it out from global, with high emphasis on protecting existing business in these critical times while spearheading growth of the region through increasing Collinson’s market share in the Europe, Middle East and Africa region. Priyanka’s remit includes setting the direction for Collinson global teams on product development and go to market strategy for EMEA ensuring our offering across Loyalty, Travel Experience and Insurance and Assistance is fit for purpose and geared towards the needs and demands of the region.

Priyanka also represents Collinson externally at events, in media and thought leadership forums across EMEA. Working alongside the C-suite of leading brands, Priyanka provides insights on enterprise level customer engagement strategies utilising the development in data, digital and emerging technologies.

Sanjit joined us as Client Services Director in April 2009 and was responsible for all our clients across the Middle East and Africa. Since 2014, he has been leading the Middle East office and driving profitability for the business. He is responsible for ensuring a smooth and seamless delivery of contracted services, maintaining high performance teams to deliver exceptional account management and results, while also providing insight and knowledge to our clients.  

Sanjit has over 24 years’ experience in both client and agency roles. His key strengths are loyalty marketing, data insights, and marcomms planning and execution. His main areas of focus are in customer relationship marketing, loyalty marketing, acquisition and retention. 

Thierry has over 25 years of experience in software solutions and services dedicated to the financial industry. He started his career as a consultant working with Gemalto and Mastercard where he gained solid expertise in the electronic payment solutions.  

He joined Welcome Real Time (WRT) in 1998 and held several positions, later leading the WRT loyalty software implementation for international clients. As a member of the executive committee, he contributed to major strategic changes in the company. After WRT joined Collinson in 2014, Thierry was later appointed to our Financial Services and Retail Loyalty division.

Daniel is the Vice President for Data, Insights and Technology within Collinson’s Asia Pacific team.

Holding over 15 years of experience in consulting, product development, system integration, automation and gamification, Daniel is passionate about delivering customer-centric solutions and services that help Collinson clients build meaningful, enduring and increasingly valuable relationships with their customers.

Daniel has worked extensively with marketing, automation, integration, business intelligence and advanced analytics for global enterprise organisations across sectors including technology, aviation, hospitality, luxury and retail.

Stephen joins Collinson from Salesforce, where he spent almost two years defining and selling customer engagement solutions to its clients, and helping them to achieve optimum results, as a Director of Customer Success. Stephen has spent his career both in-house and in-agency, creating B2C, B2B and CRM campaigns and programmes designed to drive the highest levels of customer engagement. Here at Collinson, Stephen will be responsible for leading Collinson’s Salesforce strategy for loyalty, with an initial focus on its key European markets, and for growing Collinson’s loyalty business through Salesforce and Collinson channels.

Prior to joining us, Stephen spent eight years in the Salesforce ecosystem, including at the company, where he defined and sold professional service solutions that drove adoption and use of the Salesforce suite of products. Before this, Stephen held similar roles at Moneysupermarket, where he devised an extremely successful customer retention model, as well as at Microsoft, where he won awards for his industry-leading demand generation platform.