LOYALTY & CUSTOMER ENGAGEMENT

Personalised experiences that build lasting engagement and loyal customers

We bring together disparate data sources, unlock insight and provide innovative programmes that deliver increased engagement, loyalty and lifetime value.
loyalty and customer engagement
Seamless experiences for your customers

Create personalised interactions for your customers

Customer focused strategies and programmes

Deliver a seamless end to end customer experience

Adaptable to fit your brand and business

Increase acquisition, engagement and retention

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For more than 30 years we have been at the forefront of loyalty innovation, continually evolving to meet the changing needs of our clients and their customers. We help enhance and run the loyalty programmes for some of the world’s largest airlines, banks, hotel groups and technology companies.

Our global team of experts work with you to understand your goals, unlocking data from multiple sources, enabling you to transform your overall customer experience. This is delivered through innovative, multi-channel, highly personalised global rewards that shape customer behaviour. Whether an individual project, off-the-shelf or e-commerce solution, we drive engagement, value and loyalty.

OUR EXPERTISE

Creating and delivering better customer experiences

Loyalty Services
Loyalty Customer Engagement

Services

We work with you to create strategies that drive smarter customer experiences by focusing on the needs of your customers and your business. We support you by analysing  data, assessing customer behaviour, integrating or streamlining processes to deliver targeted and integrated engagement.

Loyalty Solutions
Loyalty Customer Engagement

Programmes

Our services, platforms and global merchant network are designed to integrate, creating powerful end-to-end loyalty programmes. They drive greater engagement and improves customer satisfaction and retention, while increasing revenue for your business. These are tailored based on your specific requirements.

Loyalty Platforms
Loyalty Customer Engagement

Loyalty Engines

Our award winning loyalty engines work in real time to track and reward all customer transactions, strengthening loyalty and driving profitability through a seamless customer experience.  Continual innovation and investment cycles mean they meet the demands of the highest banking, security and data regulation standards as well as today’s time poor and choice rich consumers.

OUR PEOPLE

Our experienced professionals

Matt Hutchison
Director of Business Intelligence and Analytics
Priyanka Lakhani
Regional Commercial Director, Middle East, Africa and Director South Asia
Sanjit Gill
General Manager, Middle East
Thierry Reginato
General Manager, Financial Services and Retail Loyalty
Zoë Senior
General Manager, Strategic Planning Consultancy, Europe

OUR CLIENTS

Businesses we've assisted

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