Innovative technology
SmartDelay’s technology makes it easy for your customers to get the help they need, when they need it.
SMARTDELAY™
Turn flight delay stress into lounge rest
An ideal and affordable differentiator for your mass-market products - make a difference that your customers will remember directly at their time of need.
Extensive lounge network
A seamless technology experience
Product flexibility
Airport delays and disruptions can be tiring and frustrating, and travellers rarely have access to immediate ways of reducing the stress caused. SmartDelay is used by our clients as an ideal product differentiator. Discover a different approach to assistance by offering an instantly redeemable benefit that eases the pain of flight delays, while enhancing your product offering. With SmartDelay, your customers can access a space that provides comfort, complimentary food and drink, and free Wi-Fi while they wait for their delayed flight.
CORE BENEFITS
Seamless assistance for your customers
Extensive lounge network
In the event of flight delay, travellers will have to access to Collinson’s global LoungeKey™ network of over 1,100 lounges. Should a lounge be unavailable, travellers will get an alternative cash benefit instead.
Product flexibility
The platform can be customised to match your brand with a simple set-up and full integration options. Multiple product configurations are available to tailor the product to your customers.
AirHelp seamless integration
SmartDelay can be integrated with AirHelp, a service that specialises in getting travellers compensation in the event of flight delay, making things even easier for your customers.
OUR PRODUCTS
Products and solutions your customers can trust
Travel Insurance
We deliver tailored, white-label solutions for airlines, holiday operators and household brands. Our insurance and assistance solutions blend our industry expertise with thought out customer understanding.
International & Dental Healthcare
Global medical and dental insurance designed specifically for partnering with insurers, banks and employee benefit providers to provide elevated regional plus international health solutions.
Speciality & Ancillary Personal Lines
We bring together insurance products, expert TPAs and distributors as needed, providing an approach to underwriting that is flexible, while supporting your desire to grow additional revenue and strengthening your existing portfolio.
Identity Assistance
Our solutions help guard against identity theft, protecting your customers’ personal and financial details for greater security and peace of mind.
Broking
Inventive insurance solutions strengthened through our relationships with syndicates at Lloyd’s of London and other major insurers.
