SMARTDELAY™

Turn flight delay stress into lounge rest

An ideal and affordable differentiator for your mass-market products - make a difference that your customers will remember directly at their time of need.
Smart Delay
Global capability

Extensive lounge network

Marketing and ecommerce support

A seamless technology experience

Underpinned by our Global Operations Centres

Product flexibility

Learn more

Airport delays and disruptions can be tiring and frustrating, and travellers rarely have access to immediate ways of reducing the stress caused. SmartDelay is used by our clients as an ideal product differentiator. Discover a different approach to assistance by offering an instantly redeemable benefit that eases the pain of flight delays, while enhancing your product offering. With SmartDelay, your customers can access a space that provides comfort, complimentary food and drink, and free Wi-Fi while they wait for their delayed flight. 

CORE BENEFITS

Seamless assistance for your customers

Core Programme

Innovative technology

SmartDelay’s technology makes it easy for your customers to get the help they need, when they need it.

Core Programme

Extensive lounge network

In the event of flight delay, travellers will have to access to Collinson’s global LoungeKey™ network of over 1,100 lounges. Should a lounge be unavailable, travellers will get an alternative cash benefit instead.

Core Programme

Product flexibility

The platform can be customised to match your brand with a simple set-up and full integration options. Multiple product configurations are available to tailor the product to your customers.

Core Programme

AirHelp seamless integration

SmartDelay can be integrated with AirHelp, a service that specialises in getting travellers compensation in the event of flight delay, making things even easier for your customers.

For more product information, download our brochure

GET IN TOUCH

If you have a question, please contact the team

OUR PRODUCTS

Products and solutions your customers can trust

Travel Insurance
Insurance and Protection

Travel Insurance

We deliver tailored, white-label solutions for airlines, holiday operators and household brands. Our insurance and assistance solutions blend our industry expertise with thought out customer understanding.

International Healthcare
Insurance and Protection

International Healthcare

Global medical insurance designed specifically for partnering with insurers, banks and employee benefit providers to provide elevated regional plus international health solutions.

ID Assistance
Insurance and Protection

Identity Assistance

Our solutions help guard against identity theft, protecting your customers’ personal and financial details for greater security and peace of mind.

Broking
Insurance and Protection

Broking

Inventive insurance solutions strengthened through our relationships with syndicates at Lloyd’s of London and other major insurers.

Ancillary personal lines
Insurance and Protection

Ancillary Personal Lines

Ancillary products underpinned by flexible and adaptable underwriting to help you strengthen your existing portfolio and grow additional revenue.

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