Turn flight delay stress into lounge rest

Global capability

Extensive lounge network

Marketing and ecommerce support

A seamless technology experience

Underpinned by our Global Operations Centres

Product flexibility

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Airport delays and disruptions can be tiring and frustrating, and travellers rarely have access to immediate ways of reducing the stress caused. SmartDelay is used by our clients as an ideal product differentiator. Discover a different approach to assistance by offering an instantly redeemable benefit that eases the pain of flight delays, while enhancing your product offering. With SmartDelay, your customers can access a space that provides comfort, complimentary food and drink, and free Wi-Fi while they wait for their delayed flight. 


Seamless assistance for your customers

Innovative technology

SmartDelay’s technology makes it easy for your customers to get the help they need, when they need it.

Extensive lounge network

In the event of flight delay, travellers will have to access to Collinson’s global LoungeKey™ network of over 1,100 lounges.

Product flexibility

The platform can be customised to match your brand with a simple set-up and full integration options. Multiple product configurations are available to tailor the product to your customers.

AirHelp seamless integration

SmartDelay can be integrated with AirHelp, a service that specialises in getting travellers compensation in the event of flight delay, making things even easier for your customers.

For more product information, download our brochure


If you have a question, please contact the team


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