A better travel insurance experience for your customers

What we did

We partnered with easyJet to give passengers relevant and dynamic insurance options, while Zurich provided underwriting. easyJet passengers are presented with products and tailored pricing if their booking matches certain profiles, such as sports or business travel. Depending on the persona purchasing the flights, bespoke add-ons are also offered; for example, enhanced gadget cover may be suggested to families. 

As well as allowing customers to buy their insurance alongside their flights, we also created bespoke, standalone sites that customers can use to buy their travel insurance, plus provided support for sales, customer servicing, claims and assistance in 13 European markets. 

What we did

Saga were looking for a new long-term partner and wanted to work with someone who was extremely customer-centric and could offer commercially attractive terms.  

By demonstrating how customers are at the heart of what we do and proving our competitiveness, we secured Saga and are now entering our fourth year as their strategic partner. We also introduced new product features that give greater flexibility and choice, while we continue to work closely with Saga’s Network and Operational teams to ensure a first-class customer journey.