Confidence in the travel journey

What we did

In 2016 Mastercard approached us to help them launch a bespoke travel programme for their World Elite cardholders, transforming the airport experience from “lost time” to “me time”. We’ve been working with Mastercard for 17 years and our history together allowed us to uniquely understand how best to design an airport lounge programme for them.  

The Mastercard Airport Experiences programme was fully cobranded and included a tailored lounge set and exclusive Mastercard owned lounges that weren’t available via LoungeKey or Priority Pass. Cardholders gain access via eligible World Elite cards or digital, in app cards. Mastercard also had the ability to add additional airport benefits if desired.

What we did

Chase® needed a partner to provide VIP airport lounge access to their high net worth credit card customers, including the Chase Sapphire Reserve® portfolio.   

They were entering a market dominated by a competitor’s card product and needed to be able to compete effectively with that card’s lounge access package.   

Our Priority Pass lounge and experiences programme, with a worldwide network of over 1,300 lounges, provided Chase with the coverage to enter the market with the largest and most credible airport lounge programme included in their benefit package. 

The Chase Sapphire Reserve card was launched with tremendous success and has become a highly-valued premium travel card in the US market. 

What we did

Leading global fintech, Revolut, joined forces with us in early 2019 to give their Premium and Metal customers access to airport lounges through LoungeKey Pass. Customers can purchase a single-use pass for themselves and any guests ahead of flying, and enjoy entry to more than 1,100 lounges at 500+ airports in over 100 countries. As an API solution that works in Revolut’s app, customers can seamlessly download a LoungeKey Pass when they want to visit a lounge of their choice. 

Revolut also wanted to provide a different airport lounge access option in the event of flight delays, so in February 2020 we launched SmartDelay for Revolut’s Premium and Metal users. Customers whose flights are delayed for an hour or more now receive a LoungeKey Pass for complimentary entry to our global LoungeKey network. 

Both benefits are available via a travel benefits hub in the Revolut app. Whether they want to start their holiday early, keep on top of work or ease the pain of a flight delay, Revolut's customers can now relax in the comfort of an airport lounge regardless of their type of ticket. 

What we did

Fliggy, Alibaba’s OTP (Online Travel Platform) – a significant player in the travel arena in China with over 320 million members, made up of 60% milennials – required a bespoke, travel-related and China market-relevant solution that would serve to reward and ultimately retain its premium customers.

Effective since April 2021, Fliggy’s second highest tiered members (F3) are now able to redeem access to more than 190 airport lounges within Collinson’s lounge network in China (at over 60 major airports) to relax, unwind and recharge before boarding their flight.

Additionally, Fliggy’s F4 members – the highest tier of the loyalty programme – also have the opportunity to invite guests to enjoy the quiet, relaxing atmosphere, amenities, and services within the lounges.