Engaging and supporting airport travellers
Working with the some of the world’s best loved airports to develop traveller engagement, performance and loyalty.
With passenger traffic growing by 79%* in the past decade, airports sometimes struggle to deliver the sort of seamless journey experience that puts travellers in the right frame of mind to relax, enjoy and spend a little more. Core to this challenge is the ability to engage the passengers earlier, understand their itineraries and better tailor their door to door journey.
Passengers want more. New segments are increasingly demanding a more personalised, real time and mobile experience. Failure to cater to this drives dissatisfaction and importantly leaves non-aeronautical revenue on the table.
Collinson is the industry leader in integrated airport experiences, traveller management and insights. By engaging with travellers early and better understanding their needs in a fully permissioned and trusted manner; we work with airports, tenants and concession holders to optimise the journey. We remove some of the stresses of travel and offer better, more relevant, more timely experiences that makes travel more memorable and more profitable.
Delivering a more enjoyable and more profitable passenger experience.
Ensuring that your top customers are recognised and cared for on every journey
We are continuously investing in and growing our network with a number of lounges around the world that are fully operated through our own subsidiary.
Better serving needs and wants in the expanding travel retail sector