In this edition, we look at customer experience.
We share insights from a global research project, commissioned by Collinson, which investigates what kinds of experiences consumers value. And we report on some of our initiatives in this key area.
The Currency of Experience Has Global Value
Research from YouGov on behalf of Priority Pass™, the world’s leading and original airport experiences program, has found that the trend for experiences over material goods is global.
Priority Pass introduces 800+ offers for its Members
Members can now access hundreds of great offers to save money on food, drink, shopping and spa services through merchant partnerships at the airport
Help customers showcase your lounges
Consumers love to share experiences. That is why we now incorporate Instagram images on the Priority Pass app to better showcase your lounges. Share your social handles with us to help us find these images.
Two new travel experiences appointments
We have appointed Andy Besant as Director of Travel Experiences and Vicki Everest as Partnerships Director.
Collinson appoints Todd Handcock as President, Asia Pacific
Our President, Asia Pacific, Todd Handcock will be responsible for delivering the company’s strategy across the region and to grow Collinson’s footprint across this fast-growing market.
Celebrating a year of outstanding results
In 2018, we grew our global network of lounge and dining partners by 10%, giving Members of Priority Pass, more choice and better experiences.