Collinson partners with Hiscox to soothe frustrated travellers with SmartDelay

04 October 2018

Collinson, a global leader in loyalty and benefits, and specialist insurer, have signed a partnership with Hiscox. The agreement gives Hiscox customers with travel insurance included in their home insurance complimentary access to over 1000 LoungeKey™ airport lounges around the world in the event of a flight delay.

Whether they are travelling for business or leisure, eligible Hiscox policyholders who experience a flight delay of more than 90 minutes will automatically be sent a voucher by email and SMS, which they can instantly redeem in more than 100 countries. Lounge access, which includes complimentary snacks and refreshments, free WiFi and device charging, free newspapers and magazines as well as business and conference facilities, can be enjoyed by the policyholder with up to four accompanying friends or family members.  

In addition, Collinson also provides Hiscox policyholders with access to its Card Sentry service, providing 24/7 assistance and a simple and effective way to manage the cancellation and replacement of cards or documents if they are lost or stolen at home or abroad.

Tim Slattery, Personal Lines Underwriting Manager at Hiscox UK & Ireland commented: “We are always seeking new ways to deliver an enhanced proposition for our customers. Whether it’s lost productivity for business travellers or a bad start to a family break, flight delays are a real pain point so access to a comfortable, quiet space to relax or work should help to alleviate this.” 

According to the Financial Times, delays reported by Europe’s airlines resulted in an average of 135,000 minutes – or 94 days – of delays daily during the month of July.

Richard Coleman, European Director at Collinson, added: “We’re very pleased to partner with Hiscox. The SmartDelay solution will help Hiscox to further differentiate its offering from competitors, while its valued customers will benefit from immediate access to the haven of one of our global network of lounges, when they need it most.

To qualify for a complimentary lounge pass, eligible Hiscox customers are required to register their flight details at least six hours prior to scheduled departure.