Today, brands are under pressure to deliver measurable results from their customer engagement activities, yet it’s hard to know what activities to prioritise when consumer behaviour is changing so dramatically. We are extremely pleased to have partnered with leading global loyalty podcast – Let’s Talk Loyalty – as well as one of India’s largest financial institutions – HDFC Bank – to deliver a webinar titled “The New Rules of Engagement: Customer Expectations Revealed”. View the webinar recording to gain valuable insights from Collinson’s latest research (featuring responses from 4,750 consumers across Asia Pacific), as well as insights garnered from each brands’ experience of managing tens of millions of customers combined.
To download the report “The New Rules of Engagement: Customer Expectations Revealed”, please click here.
