- Aggregator, Broker, Affinity Partner of the Year -
Columbus Direct, the leading travel insurance brand operated by Collinson, has been named ‘Aggregator, Broker, Affinity Partner of the Year’ at the 2019 ITIJ Awards. Now in their 17th year, the ITIJ Awards recognise the companies that excel in serving their customers and clients to drive forward positive change in the travel and health insurance industry around the world. Having launched over 30 years ago, Columbus Direct was awarded for its product innovation, excellent customer experience and unique suite of complimentary benefits offered to all customers.
Greg Lawson, Head of Travel Insurance at Collinson, said: “We are honoured to be recognised as one of the top brands in the travel insurance industry. Columbus Direct has been a trusted insurer for over 15 million travellers worldwide and our customer-first focus is what sets us apart from competitors, having been the UK’s first online travel insurance provider. We pride ourselves on providing a quick, efficient and hassle-free service to all our customers and we’ll continue innovating to meet and exceed our customers’ needs and expectations, achieving an ‘excellent’ customer experience score on the independent consumer review website, Trustpilot. We are looking forward to another successful year ahead with further developments to come with our omnichannel claims and automated decision improvements to our new online claims portal.”
Within the last twelve months, Columbus Direct launched its new 24/7 online claims portal, aiming to make the practicalities of submitting a claim as easy as possible, in addition to a new complimentary benefit: five-day unlimited global Wi-Fi, offering coverage through over 67 million hotspots in 180 countries worldwide. This benefit is an exciting addition to the brand’s rich proposition which covers over 150 sports and activities and offers airport lounge access for flight delays of an hour or more, via Collinson’s SmartDelay service, and instant digital access to medical professionals, through Columbus Direct’s partnership with Babylon Health.
The awards ceremony took place on the final night of the ITIC Global conference in Malta. Other winners included Air Ambulance Worldwide, Bangkok Dusit Medical Services (BDMS) and Verisk Risk Rating.