Client Insights

Priority Pass Travel Sentiment Survey

An overview of the global impact of the COVID-19 pandemic: one year on

A year into the pandemic, Collinson is looking to further explore the way COVID-19 has continued to impact Priority Pass members and its air travel plans. The survey follows up on the key findings collected in July 2020 to reveal how customers’ views have adapted since then and how recent developments have shaped their confidence in the safety of air travel.  

We are committed to using our understanding and knowledge to help the industry get the world travelling safely again. As such, we wanted to exclusively share the complete research insights with you to help drive meaningful engagements with customers. 

Download the full research to discover: 

  • How members’ air travel habits and behaviours have changed since July 2020
  • What the reasons for those changes are
  • What measures will and won't restore confidence in air travel
  • What the impact of airport testing and the vaccines has on confidence and travel motivation