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Collinson Group

Collinson Group

Influencing customer behaviour to drive revenue and value for our clients worldwide.

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Global expertise and client experience

25 years experience, supporting our clients in over 170 countries through 28 offices.

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Unique products, insights and services

Experts in building and managing relationships with over 20 million end customers managed.

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Welcome to Collinson Group

Collinson Group is a global leader in shaping and influencing customer behaviour to drive revenue and add value for our clients. 

Our breadth of expertise in Loyalty, Lifestyle Benefits, Insurance and Assistance creates an unrivalled level of insight into affluent consumers and frequent travellers.

Together we leverage this to develop and deliver market-leading products and services that create engagement, value and loyalty for hundreds of the world's leading companies with millions of end customers across the world.

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Service Centres

Delivering unrivalled standards in call centre and customer management from our strategically located, 24-7, multilingual service centres.

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Technology

Harnessing the latest technology and technical expertise to support the IT needs of our clients, their customers and our own businesses.

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Data

Generating actionable insight from data to increase customer understanding and drive business performance.

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Partnerships

Providing access to our network of thousands of global, regional and local partners across the world to acquire, reward and retain customers. 

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Lifestyle Benefits

Leading lifestyle membership programmes and travel enhancement products on a
global scale.

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Loyalty

Developing engaged customer relationships and brand advocacy through specialist loyalty expertise, innovative reward and incremental revenue programmes.

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Assistance

Supporting customers 24-7, at home, on the road or when abroad, with our global lifestyle and emergency assistance, claims handling and travel management services.

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Insurance

Flexible and creative insurance solutions including risk managed underwriting services, brokerage, and our own suite of direct-to-consumer retail products.

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Loyalty Partnerships Lifestyle Benefits Service Centres Insurance Technology Assistance Data

Our unique combination of capabilities

Showcasing our expertise

Creating loyal customer relationships

Our breadth and depth of loyalty expertise allows us to understand what it takes to motivate a positive change in customer behaviour and develop more meaningful customer relationships.

Driven by actionable insight and customer understanding, we are passionate about helping our clients to increase customer engagement, loyalty and profitability.

  • Over 25 years experience
  • Loyalty expertise in 16 offices in 13 countries 
  • Delivering for clients across 170 countries

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Leading lifestyle and travel benefits

We are the world-leading provider of lifestyle membership programmes and travel enhancement products.

With a tiered product range designed to meet the varying needs of our clients on a global scale. We help to differentiate products, optimise a brand offering and retain valuable customers.

  • Over 25 years experience 
  • Millions of members globally  
  • Flagship lounge programme Priority Pass

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A new approach to insurance

Our agility and ability to think creatively enables us to offer a comprehensive range of insurance products and services to meet the needs of businesses and consumers alike.

With risk managed underwriting services, brokerage and a suite of direct-to-consumer retail products, clients receive a tailored solution and a superb customer service experience when they need it.

  • Servicing 15 million customers over 25 years
  • Tailored insurance solutions
  • Award winning products and customer service

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Delivering assistance differently

We appreciate the unpredictability of today's world and are experts at supporting customers when they need it most, whether at home, on the road or abroad.

Our specialist teams are available 24-7 providing a global lifestyle, travel and emergency assistance service to our clients. Our global assistance and claims service is designed to optimise client value whilst delivering the best possible customer experience at every touchpoint.

  • 427,000 network 
  • Knowledgable medical claims team 
  • Focus on first call resolution

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Creating partnerships, anywhere in the world

We understand that meeting loyalty and acquisition objectives requires the ability to build enduring yet diverse partnerships. 

Our proven brand partnership approach ensures our clients have access to short terms tactical offers and year-round promotional discounts through to loyalty bonus partners and rewards and exclusive money-can’t-buy experiences. 

Speak to us about how we create bespoke partnerships in travel, finance, dining, retail, media, lifestyle and telecoms and configure solutions to meet the unique needs of our clients and their customers.

  • Specialist teams worldwide 
  • Delivering a global network of partners
  • Innovative partnership solutions

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