Five challenges banks need to address head on in 2016

26 January 2016
As we begin 2016 the large retail banks still command the vast majority of the market but new competitors continue to emerge, often fulfilling specialist services and offering superior customer experiences.

This year will be an interesting one, where we see significant investment in digital and also important decisions about the type of services banks will offer in the future. In this article we identify five key challenges that are threatening the status quo, and offer potential resolutions that financial service organisations could adopt to mitigate the risk of disruption and optimise customer engagement.

Read the full article: Global Banking and Finance Review

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